- Efficiently manage and resolve logistics queries and concerns, while sharing lessons learned within the team.
- Efficient management and timely resolution of all queries relating to the 'Global Transportation Network delivery service' through our internal ticket system.
- Foster cross-functional communication with internal customers, creating and maintaining strong working relationships with colleagues in the Production Centers, Sales Centers and Logistics.
- Build and leverage strong relationships with external parties who are key to the success of our operations - Customs and Trade Compliance, as well as external logistics partner and IT Service Provider.
- Collaborate with the team to navigate and mitigate operational disruptions, such as IT outages and capacity challenges.
- Monitor and coordinate all physical and IT flows (inbound, outbound, returns) through various TMS applications.
- Provide Information of delivery date (IOD) or Proof of delivery (POD), as required.
- Coordinate necessary shipping documents, including commercial invoices, AWB, customs, Safety Data sheets, and so on, as required.
- Any other duties commensurate with your expertise and as directed by your manager in the development of the role and the Global Logistics Operations Center.
- Bachelor's degree in business studies, preferably with a logistics focus, or experience in a freight forwarding agent with strong IT affinity. Any prior experience in customer service would also be beneficial.
- Customer oriented focus with exceptional interpersonal skills for effective stakeholder communication.
- Proficiency in spoken and written English; additional languages like German, Chinese, Polish, Russian, or French are advantageous.
- Good communication and conflict resolution skills.
- Proven problem-solving capabilities.
- Enthusiasm for meticulous documentation (E.g., Work instructions, SOPs, SLAs).
- Familiarity with SAP (Module WM) or other Transport Management Systems is a plus.
- Thrives in a team environment, excels under pressure.
- Preferred training and certification in ADR, IMO, and IATA.
- We offer you a start-up character and at the same time the security of an internationally active, successful family business.
- High culture diverse team, enhancing your multi-cultural expertise.
- We attach great importance to the personal and professional development of our employees, such as trainings and continuing education in Logistics, Digitalization and Continuous Improvement.
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G-LOC Specialist - County Wicklow, Ireland - Endress+Hauser
1 week ago
Description
Endress+Hauser is a family run business and a global leader in measurement instrumentation, services and solutions for industrial process engineering. We employ over 15,000 people globally and place a strong emphasis on the employee experience. Our brand belongs to EveryONE and our values of Commitment, Excellence, Sustainability & Friendliness, underpin everything we do and how we interact with our customers, employees and colleagues. We want all our employees to understand the contribution of their role to the Endress+Hauser Group and feel part of ONE team.
As a G-LOC Specialist (Ticket Handler) you will become the heartbeat of our Corporate Logistics Operations Center (G-LOC) in Ireland. Serving as the nexus between various business realms, your pivotal role directly shapes our customer journey and experience.
Roles + Responsibilities:
Qualification + Profile:
Benefits + Perks
#LI-AS1