Jobs
>
Cork

    Client Services Manager - Cork, Ireland - Cagney Contract Cleaning

    Cagney Contract Cleaning
    Cagney Contract Cleaning Cork, Ireland

    1 week ago

    Default job background
    Permanent, Full time
    Description

    Title: Client Services Manager

    Reports to: Daily Office Cleaning Manager

    Direct Reports: Site Supervisors and Cleaning Operatives

    Contract Type: Permanent Full-Time

    Hours: 40 hours, flexibility required

    Location: Munster Region

    Cagney, now a part of the Samsic group of companies, is a prominent commercial cleaning provider, currently employing more than 1000 staff. Cagney Contract Cleaning provides a range of Daily Office Cleaning, Specialist Cleaning and Industrial Cleaning to companies across Ireland.

    We are now seeking to hire an experienced Client Services Manager for the Munster region.

    OVERALL RESPONSIBILITY

    The Client Services Manager will be responsible for overseeing the delivery of services to clients, managing client accounts, and resolving any issues or complaints.

    The successful candidate will be responsible for not only building partnerships with existing clients and ensuring contract retention but also developing relationships with potential customers resulting in new business for the Company.

    This is a fantastic role for a result driven, client solution focused professional.

    MAIN DUTIES / RESPONSIBILITY

    Operational

    Service Delivery

    Build and maintain an excellent working relationship with Clients.

    Monitor and maintain all contracts to company standards within specification and budget.

    Ensure that excellent cleaning standards are delivered across all sites.

    Ensure that queries are dealt with effectively and promptly.

    Identify areas of improvement and drive the changes when required.

    Take responsibility for managing issues until satisfactory outcomes are achieved.

    Support the team to improve results on poor performing contracts.

    Carry out regular site visits and audits, take part in meetings when required.

    Ensure all operational KPI and SLAs are achieved.

    Monitor and manage the supply of materials, consumables, equipment, PPE and uniforms.

    Staff Management (Supervision and Development)

  • Develop responsible and productive team, focused on the delivery of high standards.
  • Take responsibility for staff recruitment, induction training and performance management to include three month and six month probation review and annual performance appraisal.
  • Assist in the site familiarisation process and deliver all aspects of the initial training.
  • Coordinate and control the operational activities of the site and monitor its performance.
  • Manage attendance appropriately and provide staff to cover absenteeism.
  • Identify training needs and deliver training as required.

    • Ensure compliance with industry specific legislation and internal Company procedures.

    Provide support and guidance to your team, ensuring you are approachable and contactable.

    Adhere to all Payroll policies in the completion of payroll submissions to ensure the fortnightly payroll runs smoothly. Work with the department in the resolution of questions from staff including wages, attendance, time records, and deductions.

    Ensure that all paperwork (operational and staff related) are maintained and updated in a timely manner.

    Health and Safety

  • Ensure compliance with Health and Safety policies, processes and procedures to ensure reduction of accidents and incidents.
  • Ensure staff are equipped with appropriate PPE and equipment.
  • Identify and assess risks and put measures in place to eliminate them.
  • In conjunction with the Health and Safety and Training Manager, deliver ongoing training for staff, including toolbox training.
  • Report all incidents, accidents, and near-misses with no delays and assist the Health and Safety Manager with investigations.

    • Maintain up to date Site Folders.

    Business Development

    Develop relationships with new clients and expand relationships with existing accounts to generate revenue for the company.

    Prepare and present the company's offer to potential new clients.

    Create cover letters to send with sales packs to potential clients and follow up through both phone and email.

    Prepare cost quotations and support Business Development Team with tender processes, from initial contacts with the Clients, through site visits to close of sale.

    Maintain a record of sales quotations, opportunities, and orders.

    Deal with a wide range of sales inquiries from both new and existing customers.

    Attend and actively contribute to meetings as requested.

    This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the Society at any time after discussion with the post holder.

    PERSON SPECIFICATION

  • Minimum of three years experience in client services or relationship management within the service industry.
  • Proven ability to manage multiple client relationships and prioritise tasks and obtain results in a fast-paced environment.
  • Strong personal organisation skills with the ability to prioritise and delegate well and with a focus on building efficient and robust ways of working and experience in collaborating effectively with peers and colleagues and providing mentorship and guidance to team members.
  • Proven ability to engage with and influence a wide range of internal colleagues and stakeholders to successfully design and execute customer outcomes.
  • We value independence and initiative, and the ideal candidate will excel in both areas.
  • We encourage self-development and embrace change, and we are looking for someone who shares this mindset.
  • Adaptability; flexible and adaptable to handle diverse situations as they arise.
  • Proficiency in computer skills, including accurate data entry and a strong command of Microsoft Office, is a must.
  • Fluency in spoken and written English is a must, as you will play an important role in promoting the company to clients.
  • Eligibility to work in Ireland on a full-time basis, flexibility is required.
  • Full clean licence for some driving duties.

    • HOW TO APPLY

    Please send curriculum vitae and cover letter to , Cagney Maintenance Services Ltd, Unit 17 , The Hub Logistics Park , Bracetown , D15 HK76, Dublin 15.

    The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the HR team will engage directly with suppliers. Unsolicited CVs/profiles supplied to Cagney Contract Cleaning will not be accepted for this role.

    Cagney Maintenance Services Ltd is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

  • Musgrave

    Head of IT Service Management

    1 week ago

    Musgrave Cork, Ireland Permanent

    Experience · , Skills and Education IT Orientated Degree · ITIL · ITSM 10+ years in ITSM and service management roles · 5+ years in people and functional leadership roles · Proven track record in developing and maintaining IT service excellenceAdvanced knowledge of business ope ...

  • Suir Engineering

    Client Services Manager

    1 week ago

    Suir Engineering Cork, Ireland

    Cagney Contract Cleaning · Location: On site / Cork, Co. Cork, Ireland · job type: Permanent / Full-time · Sector and subsector: Facilities Management | Operations Manager · Salary: Competitive Salary · Title: Client Services Manager · Reports to: Daily Office Cleanin ...

  • Capita

    Service Improvement Manager

    1 week ago

    Capita Cork, Ireland Full time

    Description · : Evaluates and oversees operations improvement projects from initial research and assessment through transition to the management team for business performance improvement. · Location: · Cork , · Ireland Time Type: · Full time Contract Type: · Fixed Term (Fix ...

  • Dunnes Stores

    Part Time Service Manager

    1 week ago

    Dunnes Stores Cork, Ireland Flexible Hours

    Part Time Service Manager - Bandon Road, Co. Cork · Employment Type Flexible Hours Job Description We are Ireland's largest retailer providing fashion, homewares and food for our loyal customers. We operate 134 stores across Ireland, Northern Ireland, and Spain, as well as a gr ...

  • John Sisk and Son

    MEP Building Services Manager

    1 week ago

    John Sisk and Son Cork, Ireland Permanent Full time

    Founded in 1859, we are an International Construction Company that strongly emphasises performance, quality, teamwork and a "hands-on" management approach to ensure client satisfaction. Family ownership for five generations has set the cultural tone for John Sisk & Son. We have b ...

  • Proofpoint

    Sr Manager, Creative Services

    1 week ago

    Proofpoint Cork, Ireland Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · Corporate Overview · Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest ri ...

  • Blackwater Motors Cork Ireland - Audi

    Assistant Service Manager Blackwater Motors Cork City

    5 days ago

    Blackwater Motors Cork Ireland - Audi Cork, Ireland

    Blackwater Motors Cork City is recruiting a Assistant Service Manager to work alongside the Service Manager. Experience essential The role is highly customer focused and requires an understanding of the importance of providing top class customer service. Key Duties: Manage servic ...

  • Grant Thornton Ireland

    Financial Services Audit – Director – Asset Management

    1 week ago

    Grant Thornton Ireland Cork, Ireland Full time

    Financial Services Audit – Director – Asset Management · We are Grant Thornton. We go beyond business as usual, so you can too. · Grant Thornton Ireland (GT) has nearly 3,000 people in 9 offices across Ireland, The Isle of Man, Gibraltar, and Bermuda, with a presence in over 145 ...

  • Lilly

    Associate / Senior Associate - Clinical Central Services & Innovation – Vendor and Document Management

    1 week ago

    Lilly Cork, Ireland Full time

    We're looking for people who are determined to make life better for people around the world. · At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees ...

  • Sodexo

    General Services Manager

    1 week ago

    Sodexo Ringaskiddy, Ireland Permanent – Full time

    Job Introduction · As a General Services Manager at Sodexo, Johnson & Johnson Depuy in Ringaskiddy, Cork, you will play a crucial role in managing and developing service lines, including catering, cleaning, security, and more, to drive service excellence and ensure customer satis ...

  • Sodexo

    Deputy General Services Manager

    1 week ago

    Sodexo Ringaskiddy, Ireland Permanent – Full time

    Job Introduction · As the Deputy General Services Manage r at Sodexo, Johnson & Johnson Depuy in Ringaskiddy, Cork, you will support the General Services Manager in managing across various service lines, ensuring service excellence, customer satisfaction, and compliance with hea ...

  • Eli Lilly and Company

    Associate / Senior Associate - Clinical Central Services & Innovation - Vendor and Document Man

    7 hours ago

    Eli Lilly and Company Cork, Ireland

    Associate / Senior Associate - Clinical Central Services & Innovation – Vendor and Document Management page is loaded · Associate / Senior Associate - Clinical Central Services & Innovation – Vendor and Document Management · Apply locations Ireland, Cork time type Full time pos ...

  • OASIS Group

    Radiographer ,Senior Sonographer (General Ultrasound)

    7 hours ago

    OASIS Group Munster, Ireland

    Radiographer ,Senior Sonographer (General Ultrasound) · Kerry, Ireland · Full Time, Permanent · Who We Are · Please visit the HSE Career Hub for candidate support on applying for a Job in the HSE.The newly established HSE South West health region will manage and deliver all pu ...

  • Eli Lilly and Company

    Senior Associate/Manager

    7 hours ago

    Eli Lilly and Company Cork, Ireland

    Senior Associate/Manager - Clinical Trial Digital Solution Delivery page is loaded · Senior Associate/Manager - Clinical Trial Digital Solution Delivery · Apply locations Ireland, Cork time type Full time posted on Posted 5 Days Ago job requisition id R-63610 At Lilly, we unit ...

  • Eli Lilly and Company

    Senior Associate/Manager

    7 hours ago

    Eli Lilly and Company Cork, Ireland

    Senior Associate/Manager - Clinical Central Services & Innovation page is loaded · Senior Associate/Manager - Clinical Central Services & Innovation · Apply locations Ireland, Cork time type Full time posted on Posted 5 Days Ago job requisition id R-63612 At Lilly, we unite ca ...

  • Broadcom Inc.

    Tax Manager

    7 hours ago

    Broadcom Inc. Cork, Ireland

    Tax Manager / Snr Manager page is loaded · Tax Manager / Snr Manager · Apply locations IRL-Cork-Behan House time type Full time posted on Posted 30 Days Ago job requisition id R019250 Please Note: · 1. If you are a first time user, please create your candidate login account ...

  • Stafffinders' Client

    Assistant Indirect Tax Manager

    7 hours ago

    Stafffinders' Client Cork, Ireland

    Are you ready to embark on a new career journey with a world-renowned Professional Services firm dedicated to the growth and development of its exceptional workforce? We're actively searching for a talented Assistant Manager specialising in Indirect Tax to join our client's team ...

  • Eli Lilly and Company

    Associate / Senior Associate - Regulatory CMC

    7 hours ago

    Eli Lilly and Company Cork, Ireland

    Associate / Senior Associate - Regulatory CMC page is loaded · Associate / Senior Associate - Regulatory CMC · Apply locations Ireland, Cork time type Full time posted on Posted 16 Days Ago job requisition id R-64531 At Lilly, we unite caring with discovery to make life better ...

  • BARDEN

    Commercial Finance Analyst

    7 hours ago

    BARDEN Cork, Ireland

    Are you an experienced financial analyst with a proven track record in achieving cost reductions and/or increased efficiencies? We are delighted to be partnering with a leading pharmaceutical company who are in an exciting phase of growth, and they are seeking a dynamic commercia ...

  • Cpl Healthcare

    Sales and Business Development Manager

    7 hours ago

    Cpl Healthcare Munster, Ireland

    Sales and Business Development Manager · Our client, based in Nenagh Co. Tipperary, a leading supplier of water treatment components who operate within the domestic, industrial, and commercial sectors, are seeking to recruit a dynamic and ambitious Sales and Business Development ...