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Luimneach

    German speaking Customer Service Representative - Limerick, Ireland - Lingo Recruitment

    Lingo Recruitment
    Lingo Recruitment Limerick, Ireland

    21 hours ago

    Default job background
    Description

    Role:
    Looking for a German-speaking Customer Service Representative! As a customer service wizard, you will be the friendly face our clients' customers see first, providing top-notch service and solving any issues they throw your way.

    Responsibilities:
    - Engage with customers through phone and email, helping them out and addressing their questions
    - Truly listen to what customers need and offer them the best solutions
    - Stay informed about our products, services, and deals to assist customers effectively
    - Process orders, returns, and exchanges with speed and accuracy
    - Team up with other departments to tackle tricky customer problems and escalate when needed
    - Nurture positive relationships with customers, ensuring they are happy and loyal
    - Follow up with customers to make sure they are satisfied and happy

    Requirements:
    - High school diploma or equivalent
    - Experience in customer service in a fast-paced setting
    - Stellar communication skills, both written and spoken
    - Fluent in English and German
    - Empathetic and quick on your feet when it comes to problem-solving
    - A sunny disposition with a focus on customer satisfaction
    - Proficient in Microsoft Office and CRM tools

    What's on offer:
    - Salary: €30K per year + performance-related bonus
    - Relocation package: 2 weeks of accommodation

    Hybrid Work Model Benefits:
    - Private pension scheme
    - Private Health Insurance coverage
    - Life Assurance
    - Educational Assistance
    - Onsite Gym
    - Free car park
    - Subsidised canteen
    - Sports & Social club

    - Work Hours: Mon - Fri (office hours)

    Skills:
    - Customer Service
    - Assisting Customers
    - Customer Relations
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