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    Claims Support Team Member - Cork, Ireland - McLarens Global

    McLarens Global
    McLarens Global Cork, Ireland

    1 week ago

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    Description

    Founded in 1932, McLarens is a leading independent global insurance services provider with owned offices and operations strategically located in 45 countries around the world. With a focus on complex, commercial and specialty markets, McLarens provides loss adjusting, claims and risk management services, as well as auditing and pre-risk surveying. McLarens' global footprint enables it to provide streamlined consistent service to clients across the world, while at the same time delivering local expertise and responsive service. McLarens, expert adjusters have an average of over 25 years' experience, operating across a range of industries with specialties including: Agriculture, Aviation, Casualty, Crisis Management, Construction & Engineering, Entertainment & Contingency, Environmental consulting, Forensic Engineering, Forensic Fire Investigation, Global TPA Services, Investigation, Marine, Natural Resources, and Property services. For more information, please visit:

    The opportunity

    We currently have an exciting opportunity for a Claims Support Team Member to join our Cork office. A great opportunity for recent graduates or recent entrants to the insurance industry looking for an exciting opportunity with long term career prospects.

    Reporting to the Operations Manager (ROI), your overall responsibility will be to provide administrative support to Account Handlers and Loss Adjusters, aiding the region's efficiency and productivity in the handling of claims.

    The role

    Your responsibilities will include:

    • Undertake general office administrative duties in accordance with company standards as required, such as diary management, booking appointments, allocating post to files, scanning documents, photocopying and filing, stationary orders and banking
    • Provide technical claims handling support
    • Undertake non-complex fee earning case work, where appropriate
    • Appoint and liaise with Loss Adjusters to proactively support the case management of claims from initial set-up to conclusion
    • Acknowledge and notify associated parties of new claims
    • Liaise with the insured, insurers, brokers and any other stakeholders, to ensure optimum service levels and to become a point of contact, where needed
    • Format and issue technical reports in compliance with professional standards and internal guidelines and in accordance with agreed timescales
    • Deal with internal and external queries in a professional manner and accurately record conversations/messages
    • Ensure compliance with financial procedures, such as the invoicing process
    • Ensure data is accurately input in order to achieve high standards of data quality and management information
    • Run, check, analyse and distribute various management information reports
    • Assist with the preparation of client and business presentations
    • Attend client review meetings
    • Participate and contribute to projects as required
    • Other ad hoc duties as required

    About you - Knowledge and Experience

    Essential:

    • Some administration skills, with previous experience in administrative and/or support roles
    • Highly organised, with the ability to multi-task and self-manage a varied workload with changing priorities
    • A strong team player, with excellent interpersonal and communication skills
    • Ability to deal professionally at all times with clients, policyholders and third parties
    • Strong working knowledge of MS Office applications, particularly Word, Excel, Outlook and PowerPoint

    Desirable:

    • Specific sector administration experience would be advantageous
    • APA or CIP qualifications would be beneficial
    • Advanced Excel skills

    The role comes with a competitive salary and excellent employee benefits. Coaching and mentoring provided with further education/examination support provided.

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