- Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities
- Build new systems (PC/Mac), and new hires deployment
- Supporting PDAs: configuration support, synchronization support
- Serve as Helpdesk support to resolve PC/Mac system issues as reported by the end-users
- Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.
- Identify solutions for network security; provide Spyware, Adware and, virus protection.
- Ensure adequate customer follow up communications and timely issue status updates to customer and IT management.
- Create a formal mentorship with IT Helpdesk peer(s) to share lessons learned and IT knowledge
- Network with cross-functional teams to leverage best practices including Facilities
- Assist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards where possible.
- Familiar with server hardware, software installation and maintenance, in coordination with Corporate IT (e.g. SAN/NAS storage, Network).
- Familiar with network implementation and maintenance, in coordination with Corporate IT (e.g. routers, switches, wireless).
- Create and update documentation (Intranet FAQs, User guides, Standard Operating Procedures, Knowledgebase) for IT supported services and applications.
- Identify current operational process inefficiencies and provide recommendations for improvement.
- Assist server teams with installing network equipment and basic troubleshooting
- Coordinate with vendors on basic facility issues; including new wiring installs, UPS battery tests, network cable runs, and cubicle moves
- Exceptional organizational and time management skills with the ability to prioritize workload and manage multiple projects and tasks.
- Substantial experience working within an IT Support role in a team environment,
- Experience in supporting Apple Mac OS
- Familiarity with the following.Windows. Linux and Mac Operating SystemsPC hardware architectureDesktop applications, (i.e., MS Office, Virus Scan, VPN, imaging software, etc.)Desktop architecture build methodologiesOther IT disciplines, (i.e., Telecom, Datacom, Messaging, Server operations, Video conference, etc.)Jira Ticketing system is a plus or other experience of such platforms
- Proven Customer Service skills both locally and remotely
- Excellent communication skills, to your team and across other teams and management
- Available to travel occasionally to other office locations
-
IT Support Specialist
2 weeks ago
Collins McNicholas Recruitment Cork, IrelandAre you a tech-savvy problem solver with a passion for all things IT? We are seeking an on-site IT Hardware and Network Technician to join our client's dynamic team. In this role, you'll play a crucial part in ensuring the smooth operation of their IT infrastructure, from server ...
-
Senior Procurement Support Specialist
1 week ago
Proofpoint Cork, Ireland Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · At Proofpoint we offer and value the following, "Good work life balance", "Excellent Compensation and benefits" and most impo ...
-
Lead Cloud Support Specialist
1 week ago
OpenText Cork, IrelandOPENTEXT - THE INFORMATION COMPANY · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. · Your Impact: ...
-
Lead Cloud Support Specialist
1 week ago
opentext Cork, IrelandOPENTEXT - THE INFORMATION COMPANY · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. · Your Impact: · ...
-
Lead Cloud Support Specialist
5 days ago
opentext Cork, IrelandOPENTEXT - THE INFORMATION COMPANY · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. · Your Impact: · ...
-
Payroll Specialist/ Senior Specialist
6 days ago
Redac LTD T/A Barden Cork, IrelandBarden are delighted to be partnering with the Payroll Manager of a very well known Irish Company looking for an experienced Payroll Specialist to join their team. The successful candidate will be responsible for managing payroll for Irish employees and ensuring compliance with l ...
-
Theatre Nurse
6 days ago
Bon Secours Health System Cork, IrelandWe are seeking to recruit nurses to support a broad range of inpatient specialist areas. Full training and mentoring is given to all staff nurses as well as funding and support in further education. We are committed to the professional development & education of staff particularl ...
-
Staff Nurse
6 days ago
Bon Secours Health System Cork, IrelandSTAFF NURSE - ONCOLOGY We are seeking to recruit nurses to support a broad range of inpatient specialist areas. Full training and mentoring are given to all staff nurses as well as funding and support in further education. We are committed to the professional development & educat ...
-
Process Engineer
1 week ago
Morgan McKinley Cork, IrelandGreat opportunity for a Process Engineer to join an exciting Pharmaceutical company in Cork on a long term hourly rate contract. Hourly rate depending on experience with the role supporting the introduction of a new product. Job Responsibilities: Works with manufacturing and qual ...
-
Process Development Engineer
9 hours ago
Morgan McKinley Cork, IrelandGreat opportunity for a Process Development Engineer to join one of our main clients in Cork on a long term hourly rate contract. This is an exciting role that will give the successful candidate the chance to work on the introduction of a new product with a client located close t ...
-
Health & Safety Officer
1 week ago
GPC - Global Professional Consultants Cork, IrelandA well-established leading Main Building Contractor in Cork is seeking a Health and Safety Officer. Role: Prioritize safety as the top concern and ensure its effectively communicated to all personnel. Monitor and improve health and safety conditions, enforcing relevant legislatio ...
-
Maintenance Manager- Cork
1 week ago
Cpl Resources - Cork Cork, IrelandMaintenance Manager Maintenance & Utilities Manager for a Cork facility. Permanent role. The maintenance manager job offers an excellent salary and benefits package along with the opportunity to manage the entire maintenance & facilities function of a multi-national manufacturing ...
-
Digital Marketing Specialist
1 week ago
The People Group Cork, IrelandLooking for a dynamic Digital Marketing Specialist to join a fast-growing B2C Company Their journey has been fuelled by a team of visionaries who understand the profound impact their product can have on a customer's life. By listening intently to their needs, theyve ascended to t ...
-
Senior Automation Engineer
6 days ago
Morgan McKinley Cork, IrelandWe have a great opportunity for a Senior Automation Engineer to join a leading manufacturing company in Cork on a long term hourly rate contract. Hourly rate depending on experience. Job Responsibilities: Design and integrate control system software for automated machines includi ...
-
Group Pensions Administrator
6 days ago
360 Search Cork, Ireland Part timeOur client is a boutique financial service brokerage based in Cork, specializing in Life Cover, Pensions, and Investments. With a focus on providing tailored financial solutions to our clients, we are committed to delivering exceptional service and expertise in the realm of perso ...
-
Healthcare Assistant
21 hours ago
Bon Secours Health System Cork, IrelandHEALTHCARE ASSISTANTS Full Time Permanent We are seeking to recruit Healthcare Assistants to support a broad range of inpatient specialist areas. Candidate Requirements: A minimum of a FETAC Level 5 Major Award in Healthcare Support/ Pre-nursing Studies. (All 8 Modules completed, ...
-
Health and Safety Manager
1 week ago
GPC - Global Professional Consultants Cork, IrelandMy client, one of Irelands leading Civil Engineering contractors are now searching for a Health & Safety Managerto work across large scale civils projects in the Cork Region. Role: Ensuring effective implementation of company H&S policies and procedures in the company offices & o ...
-
Lead Orthodontist
1 week ago
Zest Business Group Cork, Ireland Part timeLead Orthodontist jobs in Cork, Ireland. INDEPENDENT, part time position, busy and well-established practice, fantastic earning potential. Zest Dental Recruitment is seeking a full or part-time Lead Orthodontist to join this established and modern practice. · Independent Speciali ...
-
Associate Specialist
1 week ago
PSC Biotech Ltd Cork, IrelandJob Description · About PSC Biotech · Who we are? · PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia, and the US, serving 350 clients in more than 23 countri ...
-
Senior Tax Specialist
5 days ago
Johnson Controls International Cork, Ireland Full timeWhat will you do · The EMEA Tax CoE is responsible for the EMEA Tax compliance and USGAAP / Local Gaap Tax accounting including calculations of income and deferred taxes under local (national) tax rules. · In addition, the CoE supports the regional tax management with data needs ...
IT Support Specialist - Cork, Ireland - Proofpoint
Description
It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
Company Overview
At Proofpoint, people are at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success, and to that of our customers. We're customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today's biggest threats. With opportunities in all functions, we offer many exciting reasons to join our team.
The Role
Proofpoint is seeking a motivated professional level Two and level Three IT Support Specialists with proven experience supporting large-size corporate locations in a fast paced, corporate environment.
This candidate must have excellent customer service attitude, buy into a positive customer experience throughout, a degree of creativeness in troubleshooting and problem solving, and who is ready to grow their career by being part of the Proofpoint Helpdesk team. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC/Mac, hardware and equipment to ensure optimal workstation performance. Security awareness at all times, is a key aspect of your role.
The successful candidate should be experienced in how to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required, working as part of a team. The successful candidate must demonstrate a full understanding of industry practices and Proofpoint policies to ensure flawless support to our business partners.
Your day-to-day
What you bring to the team
Why Proofpoint
We are completely committed to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a pioneer in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
Throughout the pandemic Proofpoint has shown great leadership, continued to hire, expand new offices, and grow the business. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
