prathmesh bendre

I have a strong technical foundation, which has allowed me to contribute effectively to various projects from inception to deployment. My proficiency in service delivery is reflected in consistently impressive turnovers, backed by tangible metrics. With expertise in ITIL and Incident Management, I've successfully managed incidents and service requests while adhering to SLAs.One of my strengths lies in effective communication and creative problem-solving. I pride myself on being ready to dive into new challenges and contribute immediately.Additionally, I've earned certifications in Prince 2, ITIL, ServiceNow, Azure, Scrum, and more. You'll find the comprehensive details in my attached resume.If you have any questions or exciting opportunities in mind, please don't hesitate to reach out. I'd be delighted to connect and explore potential collaborations.

Technical Expertise and Project Involvement: I have been actively involved in various technical projects from inception to successful deployment, leveraging my technical expertise.Service Delivery Proficiency: I possess a solid understanding of service delivery, consistently achieving impressive results supported by tangible numbers and charts.Technical Issue Resolution: Proficient in identifying and diagnosing issues, I have provided immediate on-call resolutions (FCR) for Desktop and Voice-related problems.Network and Server Troubleshooting: I have demonstrated the ability to perform basic troubleshooting for Networking and Server devices.Incident and Service Request Management: I am experienced in recording, classifying, and tracking incidents and service requests, ensuring compliance with customer SLAs.ITIL and Incident Management Expertise: I have a strong understanding of ITIL principles and hands-on experience in Incident Management with tools like BMC Remedy, JIRA, or Service Now.Stakeholder Engagement: Collaboration with multiple stakeholders to maintain transparency and provide status updates on critical Incidents and service requests.Technical Foundations: Profound understanding of DNS, DHCP, and Group Policy.Operational Improvements: Successful implementation of operational support service improvements and presentation of change requests to the Change Advisory Board (CAB).Leadership and Organizational Skills: Demonstrated strong leadership and organizational skills essential for managing complex projects and teams effectively.Project Management Proficiency: Efficiently managed multiple projects, ensuring successful delivery within deadlines.Communication and Problem-Solving: Exhibited outstanding communication skills and a problem-solving aptitude, essential for effective collaboration and issue resolution.

Master of Science in Business Analytics, Dublin Business School, Dublin | Jan 2021 – Jan 2022 Modules: Programming for analytics, Requirement Analytics, Applied Statistics and Machine Learning, Data Mining, Business Intelligence and Visualization, Project Management for Business Analytics and Financial and Business Analytics.

Bachelor of Science in Information and Technology , University of Mumbai, India | Apr 2012 – March 2016 Modules: Microprocessors and peripherals, Data compression and encryption, Microcontrollers and application, Integrated circuits, Satellite communication.