Mercedes Sultan

Dear Hiring Manager,

Upon reviewing your job ad, I believe that my skills in Supply chain, project management and process improvement opens an opportunity to take this challenges for the said position.  My family will be soon join my husband who is currently working in residing in Tuam Galway that is why I am taking this chance to apply for the position.

 With my over 15 years of experience as Materials Planner, Project Management and Process Advisor and having highly adept at handling various responsibilities by prioritizing my tasks, establishing clear deadlines and finding creative solutions to meet expectation, I am confident that I have the drive, knowledge and experience you need.

I would greatly appreciate your review on my enclosed resume and outlined credentials. I believe that I can be valuable addition to and your business goals.  At your convenience, I am available for an interview or further discussion. I look forward to your response.

Sincerely yours,

Mercedes O. Sultan

Global Procurement Center Process Advisor (Aug 2018 – Dec 2022) 

ALSTOM - Cebu IT Park, Cebu City, Cebu, Philippines 

Duties and Responsibilities: 

• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes during work transfers.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
• Implemented continuous improvement metrics to streamline workflows and reduce waste.
• Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
• Monitored and reported on process performance to verify compliance with established standards.
• Restructured procedures through coordination with compliance director to create and execute projects.
• Optimize business process on as for both procurement and Contract Documents Requirements list during work transfers from AME regions to the Global Procurement Center in the Philippines.
• Leads a team for CRDL’s database management of Current to New Transports Projects in AME.
• Contracts Monitoring and Logging
• Access Approval for both Internal and External Customer (Access Authorization Tool)
• Chargeback Claim Management
• Execute Engineering Change Order to Supplier
• Project Lead on Database Migration from Lotus Notes to SharePoint (Completed: October 2022)

J-750 OOP/IP750 Production/Materials Planner (Repairable & Consumable) Sept 2006 – Jan 2016

 Teradyne Philippines Ltd. - Cebu Light Industrial Park, Lapu-Lapu City, Cebu, Philippines 

Duties and Responsibilities: 

• Responsible in managing the flow of service materials used to support Teradyne J-750 with 5000+    

Installed base locations and warehouses worldwide.

•      Establish inventory strategy and analyze simulations for New, Current and Out of Productions Materials

•      Analyze demand and provide volume forecast.

•      Analyze gaps and hoes on overdue and provide necessary corrective action to prevent recurrence of late   delivery.

• Coordinate with functional team to ensure availability of stock for on time delivery of customer orders.
• Sustainability Planning (Have a bird’s eye view of the overall pipeline, availability, total inventory,                 provides year forecast of inventory support)
• Inventory Turns Analysis for Repairable Part to maximize material cost
• Sparelease Planning -Manage the flow of transactions and onsite pipeline in accordance to Teradyne-         Customer bonding agreement
• Integrates with Marketing team and Field Managers to determine the appropriate stocking strategies,        pipe needed for platform that is scheduled for End of Life and for every customer to capture agreement.
• Travels to Japan Office for semi-annual integration with Production teams, Engineering and Customer –     onsite customer visit.

                Database used:

        Oracle

        Xelus (Planning tool)

        Clarify Database

        Merlin 

        Projects:

        Japan IP750 repair transfer to Cebu

        CalDIB Inventory Merging – Cost Saving

        Channel Board Last Time Buy – Out of Production Analysis- Project Management

        New Product Introduction CB200

Global Business Center - Technical Support Group (Jan 2004 – Sept 2006)

Teradyne Philippines Ltd. – MEPZ 2 Lapu-Lapu City, Cebu, Philippines

Tier1 Technical Support Engineer carries the following responsibilities 

• Primary responsibility will be to provide first level technical support to its customer inquiries & problems regarding hardware, software applications and operating systems of Teradyne test equipment.
• Process calls and e-mails for Teradyne customers (internal & external).
• Manage daily workloads through an incident tracking system and recording the problem resolution into a knowledge management system
• Process requests for Teradyne e-Knowledge portal access for internal and external customers.
• Monitors cases created for internal and external customers to ensure that resolution to issues is provided in a reasonable time.
• Work with the field organization and other appropriate groups to ensure customer satisfaction and provide rapid solutions to customer requests for technical assistance.
• Collaborate & coordinate with Technical Engineers, Tier-2 and/or Tier-3 engineers in the US & other countries in troubleshooting technical problems of the customer through telephone, e-mail, web and other communication tools.
• Manage customer contacts
• Manage issues during factory outages and assist in the implementation of new products and services.
• Communicate, interact and work with a global team with diversified culture

Training Attended:

TQM (Total Quality Management Trainings (Steps 1 -9)

Call Center Training (Call Center Academy, Cebu City)

ATD /STD Transfer Training (May- June 2005, Boston, Massachusetts)

Diploma in Procurement and Supply Chain Management

Philippine Institute of Supply Chain Management

Graduated October 2015

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Bachelor of Science in Business Administration 

University of San Carlos 

Graduated March 1996