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Massimo Carta

Massimo Carta

Customer Service
Swords, Fingal
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About Massimo Carta:

Experienced professional with experience in dealing with problems, consulting and building balanced solutions. Engaging and motivational leader, expert in training and coaching high-performance employees. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Clear communicator and active listener with focus on relationship building. Possesses selling abilities (B2B and B2C) and query management skills.

Experience

Retail Team Members                  – present
BoyleSports – Swords (Co Dublin), Ireland
• Assist the Manager with the day to day running of the business.
• Cash management.
• Keep standards to a high quality (customer service and safety)


Photographer, Videographer, Sound Engineer Freelance – Milan, Italy.    10/2015 – 10/2022 
• Search for potential customers.
• Customer relationship management.
• Time planning to better manage projects
• Create photographic services and video content for companies and individuals across diverse industries and brands.
• Serve as Studio and Live Sound Engineer by preparing conference and show audio, operating equipment, and integrating audio sources to create high-quality mixes.


Executive Sales Manager  LD S.p.a – Olbia, Italy                                     02/2011 – 06/2015
• Store Manager
• Interacting with the customer in a pleasant, friendly and helpful
manner.
• Organization: working time, shift and rest of staff.
• Recruit the bast possible people for store.
• Develop staff to achieve full potential.
• Management of orders on a daily basis.
• Closing of crates.
• Direct relationship with the bank for the payment of receipts.

Executive Sales Manager Fastweb S.p.a – Milan, Italy                            05/2007 – 01/2011 
• Management of a sales team of telecommunication services.
• Staff training.
• Research activities and partnership with companies for new stores openings.
• Weekly meetings to discuss sales strategies and/or instruct the team on any promotions, price changes and/or service modes (For many months my team was in the top 3 for sales national).
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

Education

Humanities and social studies – Diploma (High School)
Istituto G. Bertacchi – Lecco, Italy Graphic 

Design – Certificate
Formazione grafica web – Milan, Italy
 

Sound Engineer – Certificate Accademia del Suono – Milan, Italy

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