Urcile Mustong

Looking to relocate to Paris.
Proactive and versatile professional with years of proven skills in customer service, sales leadership, and office administration. Strong ability to motivate teams, exceed targets, and streamline operations, while delivering exceptional client experiences. Skilled in CRM tools, financial administration, and stock management, with a reputation for problem-solving, adaptability, and driving results.

AA Ireland | Dublin, Ireland

Customer Service Agent

08/2025 - Current

• Handled inbound calls from members needing roadside assistance,
• gathering accurate details such as location, vehicle type, and nature of the issue.
• Coordinated with patrol and recovery teams to dispatch timely help, and provided clear updates to customers.
• Delivered empathetic, calm, and professional support to customers in stressful situations.
• Adhered to strict procedures and KPIs, including response time, accuracy, and customer satisfaction.
• Worked flexible shifts, including evenings, weekends, and public holidays, in a fast-paced environment.
• Escalated complex cases when required, and maintained accurate records of all interactions.

Carl Scarpa | Dublin, Ireland

Supervisor

08/2021-07/2025

• Oversee daily administrative tasks, including making lodgments and maintaining records in Excel.
• Assist with complex transactions, demonstrating proficiency in financial management.
• Drive sales and meet targets through effective team leadership, and proactive sales strategies.
• Train, supervise, and guide staff to enhance their performance, and achieve operational excellence.
• Monitor inventory levels, ensuring optimal stock levels to meet customer demand.

Implement efficient restocking activities to maintain a well-organized, visually appealing sales floor

The Open College | Ireland 12/2023

QQI Level 6 in Finance Course

Firhouse Community College 05/2018

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