John Hogan

Reliable and motivated professional with over 20 years of experience in customer-focused roles. Skilled at time management, meeting deadlines, and working efficiently under pressure. Strong background in customer service, with excellent communication skills and a friendly, approachable manner. Recognized for consistently exceeding targets and contributing to team success. Quick to learn new processes, adaptable to different environments, and committed to providing a dependable and positive experience for customers

Nitro (2020 – 2023) – Customer Account Executive

Built strong customer relationships, ensuring satisfaction and repeat business.

Managed schedules, deadlines, and multiple accounts with precision.

Resolved issues quickly and efficiently to keep operations running smoothly.

Demonstrated reliability and consistency in achieving targets.

Symantec (2018 – 2020) – Senior Retention & Customer Success Manager

Handled high-pressure situations with professionalism and calmness.

Communicated effectively with clients and partners to resolve challenges.

Maintained detailed records and followed strict processes to meet deadlines.

Collaborated across teams to keep commitments on track.

Micro Focus (2014 – 2018) – Renewals Manager

Proactively contacted clients well in advance to ensure smooth renewals.

Balanced multiple priorities and worked independently to meet targets.

Developed trusted relationships through dependable service.

Paid close attention to detail when managing contracts and compliance.

Salesforce (2007 – 2014) – Renewals Manager / Sales Representative

Coordinated schedules and follow-ups to ensure timely delivery of services.

Handled customer queries with patience and professionalism.

Adapted quickly to customer needs and changing priorities.

Recognized for reliability and strong teamwork in a fast-paced environment.

Microsoft (2006 – 2007) – Partner Account Manager

Managed daily interactions with partners and customers, ensuring issues were resolved promptly.

Organized and tracked accounts to keep everything up to date.

Demonstrated accountability and dependability in meeting business needs.

Oracle (2005 – 2006) – Business Development Consultant

Balanced multiple client needs while keeping commitments.

Built positive working relationships through effective communication.

Maintained accuracy in handling detailed business information.

Sitel (2002 – 2005) – Customer Service & Licensing Expert

Worked in a busy call centre, resolving customer issues under pressure.

Trained and supported new team members to improve service delivery.

Consistently followed processes and quality standards.

Handled complaints with professionalism and focus on customer care.

Sheridan College 

Sales & Marketing Diploma, Advertising- Sales & Marketing 1996 - 1999