Edwina Bell

I am currently a dynamic Senior IT Project Manager with experience as a Business Systems Analyst with extensive experience delivering complex, cross‑functional technology and business transformation initiatives. Highly skilled in Agile environments, process optimization, stakeholder management, and translating business needs into actionable technical requirements. I've been recognized for strong ownership, adaptability, and the ability to drive clarity, efficiency, and measurable outcomes. Experienced across IT, retail, healthcare, and global operations, including major US expansion projects.

Senior IT Project Manager — Unum

August 2023 – Present

Deliver cross‑functional IT projects within agreed timelines, scope, and quality standards.

Translate business ideas into clear project goals, scope, and measurable outcomes.

Lead project teams, negotiate resources, and ensure clarity of roles and responsibilities.

Develop communication plans, reporting structures, and risk/issue management processes.

Capture business needs and translate them into functional and non‑functional requirements.

Ensure project documentation, approvals, and governance are completed and archived.

Promote change adoption and share project management best practices across the organization.

Business Systems Analyst — Unum

August 2021 – August 2023

Facilitated communication between business stakeholders and technical teams.

Created new processes to track cross‑team work dependencies.

Ensured KPIs and adoption metrics were measurable and actionable.

Maintained high‑quality backlog documentation and supported Product Owners.

Conducted process mapping and requirements analysis using tools such as Blueworks and Excel.

Ensured change controls and documentation were in place for production deployments.

Provided insights to improve business processes across assigned portfolios.

Business Systems Analyst — CGM LLC

May 2017 – July 2021

Defined project scope and objectives with stakeholders.

Gathered requirements for new features and system enhancements.

Developed project plans and monitored progress.

Managed scope, schedule, and cost changes.

Performed risk management and maintained project documentation.

Analysed data to support new project scoping.

Customs Duty Analyst — Penney’s / Primark

August 2014 – April 2016

Completed intensive training in US customs to support US store expansion.

Collaborated with Buying, Merchandising, Sourcing, and Supply Chain teams.

Presented margin analysis findings to ABF board members.

Delivered training to buying teams on US customs requirements.

Maintained accurate data and auditing processes.

Assistant Merchandiser / Planner — Penney’s / Primark

2010 – 2014

Produced sales and stock analysis reports.

Supported seasonal planning and intake forecasting.

Identified stock risks and optimised buy quantities.

Developed new processes to improve analysis efficiency.

Earlier Roles

Trainee Merchandiser / Planner (2009–2010)

Trainee Buyer / Planner (2009)

Product Administrator & HR Administrator — Xtra‑Vision (2003–2008)

Hospitality roles — Waitress / Bar Person / Restaurant Manager (1999–2003)

Higher Diploma in Business Systems Analysis (Level 8) Waterford Institute of Technology (2016–2017) Modules: Systems Analysis & Design, HCI & Web Design, Database Modelling, Enterprise Software Skills, Web Development, Data Analytics, Software Validation, Project & Change Management.

BSc in Computer System Management (Level 7) Institute of Technology Carlow (2000–2004)