Beatriz Mallol Diez

I am a versatile professional with hands-on experience across customer service, finance, and manufacturing operations. Over the years, I’ve developed a strong ability to understand business processes from multiple angles — from front-line customer interactions to back-office financial workflows and production floor dynamics.
My background includes:
- Delivering high-quality support in fast-paced customer service environments
- Managing financial tasks such as invoicing, reconciliation, and reporting
- Supporting manufacturing operations with a focus on efficiency, safety, and teamwork

Accounts Payable Specialist – West Pharma, Dublin, Ireland (Jul 2022 – May 2025)

• Provided high-quality vendor and internal support within the pharmaceutical industry.
• Processed invoices and payments using SAP, ensuring compliance and accuracy.
• Communicated effectively with suppliers and internal departments to resolve issues.

Billing Administrator – Smartbox Group, Dublin, Ireland (Jan 2022 – Jun 2022)

• Managed billing and invoicing across multiple European markets.
• Resolved client queries and ensured timely completion of billing tasks.
• Participated in process improvement and system optimization projects.

Disputes Resolution Owner – IBM, Dublin, Ireland (May 2015 – Jun 2021)

• Resolved complex billing disputes for clients across Europe.
• Collaborated with finance and sales teams to ensure accurate invoicing.
• Maintained customer satisfaction through clear communication and fast issue resolution.

Order Management Representative – IBM Campus, Dublin, Ireland  (2010 – 2015)

• Validated Contracts and record into SAP system.

• Responsible for order and complex contract management, billing and billing query resolution ensuring timely revenue recognition.

• Accurately placed and managed orders within 24 hours of receipt according to the daily excel planner.

• Processing invoices and issuing credits in case of any full or partial refund.

• Daily resolving questions/issues as part of Customer service solution.

Customer Fulfilment BP Incentives Tier – IBM Campus, Dublin, Ireland (2009 –2010)

Administration of payments to Business Partners based on predefined program rules.

The 4 months Blue Opportunity provided me a detailed insight into the Business Partner Incentives process in  SW and the skills required to process and manage payments efficiently and effectively. Furthermore, developed my understanding of the Customer Fulfilment work environment and gave me experience in dealing with other roles within the Company.

PREVIOUS WORK EXPERIENCE

 High-end Series Test Analyzer – IBM Campus, Dublin, Ireland      (2003 – 2009)

     Technical and logistic skills to resolve hardware issues in the servers testing.

General Operative High-End Z Series – IBM Campus, Dublin, Ireland  (2000 – 2003)                                                                    

Perform daily build from the current build plan, monitor the error queue and follow up the standards. Includes too driving issues through resolution and provide training to the new employees

Customer services Specialist - Santander Bank (Spain)   (1998 – 1999)   

Direct point of contact for customers, dealing for resolution general questions or customer issues including administrative and communication tasks.

Diploma in Information Technology, Polytechnic University of Valencia, Spain (1998) 

Thesis Title: Database: Maintenance and Administration and Management System and Integration in the Networking