Digital Cloud Solution Architect - Dublin, Ireland - Microsoft

Description

Overview

In SMC and Digital Sales, we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally-led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is committed to delivering the global digital scale engine for our business-- this is where you come in.

As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diverse and Inclusive, Wellbeing, Sustainability, Giving and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

The reinvention of business processes is a growth engine for Microsoft cloud services. The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

The Digital Cloud Acquisition team drives growth for Microsoft by helping customers realize the value of the Microsoft Cloud. Powered by a world-class connected sales and marketing platform, this team leverages marketing insights to reach customers when and where they want to engage digitally to help solve their business problems. We're powered by the latest innovations in Microsoft Dynamics 365 to engage with customers, collaborate across our global teams, and acquire and retain new business for Microsoft.

Do you like working with customers to achieve their business outcomes? Would you like to build expertise around the leading, next generation cloud services? Do you have leadership, communications, and consultative capabilities? Microsoft is seeking a Digital Cloud Solution Architect with interest in cutting-edge technology to join the Azure Customer Success team. The Customer Success Cloud Solution Architect team consists of highly capable salespeople that drive Microsoft wins on the latest cloud and modern development technologies. The team members' primary responsibilities will be to engage with customers as the central point of contact all the way driving additional adoption and consumption of workloads across our latest cloud technologies.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required/Minimum Qualifications

Strong experience as a technical architect, technical consulting, design and implementation, and/or technical sales experience.

o OR relevant certifications from Microsoft or competitive platforms AND experience as a technical architect, technical consulting, design and implementation, and/or technical sales experience.

o OR Bachelor's Degree in Computer Science, Information Technology (IT), Engineering, or related field AND solid experience as a technical architect, technical consulting, design and implementation, and/or technical sales experience.

o OR equivalent experience.

Additional or Preferred Qualifications

Bachelor's Degree in Computer Science, Information Technology (IT), Engineering, or related field AND experience as a technical architect, consulting, design, and implementation, and/or sales experience.

o OR equivalent experience.

Solid experience with cloud-based solution designs, migrations and management of technology.

Relevant certifications from Microsoft of competitive platforms of similar product (e.g., AZ104 + AZ 303/304/ or 305, DP 203/204) ​or studying towards it

OR equivalent certifications (AWS, GCP).​

#SMCDSCareer

Responsibilities

Scale Customer Engagements

Proactively engages with and reaches out to customer technical decision makers and influencers proactively and independently. Utilizes information on customer business, industry, needs, competitive landscape and key priorities to support customer's digital transformation, challenge them when necessary, and position the customer to deliver architectures. Keeps up to date with customer information, industry and market trends, and compliance regulations.

Uses knowledge of customer context, cross-solution or portfolio expertise, and deep technical and market/industry knowledge to build credibility with customers individually or at scale.

Leads and ensures technical wins for core and adjacent technologies by leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], co-sell Partners), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Searches for customer references to use in engagements.

Leverages knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites) with limited managerial support and proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact.

Architecture Design and Deployment

Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves the capability and value of those solutions through design collaboration sessions with the customer/partner.

Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) for multiple technical solutions across technology areas to prove the proposed architecture design. Moves the customer forward from pilots to productive deployments by rooting pilots in business impact.

Leads customer/partner projects that implement technical architecture(s). Provides thought leadership for technical architecture design, development, and deployment and supports the customer/partner throughout pre-sales and/or implementation.

Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate party.

Adapts methodology and applies governance to identify, communicate, and/or minimize business and/or technical risks, defines customer/partner conditions of success, adheres to quality assurance, and calculates risks whilst designing and/or delivering solutions.

Technical Leadership

Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture. Shares ideas, insight, and strategic-technical input with team members using knowledge of Microsoft cloud solutions and their context in the competitive landscape. Provides thought leadership by acting as role model for the architect community and consistently sharing knowledge to increase the functional or technical skills and expertise of peers in ways that impact career goals and business outcomes.

Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathons, etc., and acts as a mentor for their technology area. Contributes and participates in Customer Executive Briefing Center sessions. Shares best practices internally on community calls and drives recognition of Microsoft Cloud solutions through presentations and engagements with external audiences

Conducts group training or one-to-many events (e.g., workshops, Webinars) to present and educate customers and colleagues on the capabilities and benefits across Microsoft solutions/products. Ensures customer cloud platform enablement by gaining buy in at the C-level for cloud platform readiness and orchestrating various resources within Microsoft, partner, and customer resources to get them on board with Microsoft's cloud platform environment readiness initiative.

Digital Transformation Leader

Lead, drive and manage engagements for repeatable achievement of revenue and consumption targets.

Trusted Advisor

Leverage best practices to guide customer strategy and future growth for Microsoft by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader. Provide feedback to Microsoft on customer development needs, customer blockers, or mitigation strategies.

Customer Usage

Conduct analyses into what customers are using versus needs. Drives greater consumption (cloud and support) with customers based on analysis of both usage and needs.

Leverages insights to provide guidance and recommendations to customers; drives, retains, and optimizes customer consumption

Connected Customer Experience

Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders, including FastTrack, Solution Assessments, etc., in developing cloud solutions on Azure.

Other

Embody our and

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect