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Kilkenny

    Senior Business Analyst, Officer - Kilkenny, Ireland - State Street

    State Street
    State Street Kilkenny, Ireland

    3 days ago

    State Street background
    OTHER
    Description

    Main purpose of role:

    At this level you will be required to demonstrate a comprehensive knowledge of relevant work processes alongside a broad understanding of related and interfacing activities to provide effective management of Transfer Agency. This role is a Subject Matter Expert/Business Analyst Role within Change Management

    Responsibilities:

    • Development and maintenance of strong client relationships
    • Ensure updates and adherence of procedures, policies and processes
    • Deliver high quality service
    • Implement procedural changes to improve performance of the department or of related business areas
    • Maintain and develop expertise demonstrating judgment and an understanding of the business
    • Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven
    • Provide support to to other team members
    • Ensure participation completion and implementation of projects as required and lead team initiatives.

    Core Requirements:

    Regulatory:

    • Exercise due care and diligence, ensuring the role responsibilities are organized and controlled
    • Meet external and internal compliance/regulatory requirements
    • Attend and contribute to operational, client, risk, audit and regulatory meetings as required

    Quality:

    • Deliver quality, aiming for accuracy and meeting deadlines
    • Review processes and practices relating to the role and act for change and improvement in individual and team performance
    • Create an environment that is flexible and adaptable and be a champion of change
    • Adhere to operational principles PACE & L: Professional, Accountable, Client Focused, Excellence and Leadership

    Knowledge and Competency Requirements

    Specific knowledge, skills and qualifications to achieve required performance standards in an Officer role.

    Essential

    • Excellent administrative, organizational and business support skills with ability to multi-task
    • Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
    • Strong written & verbal communication skills
    • Excellent organizational, planning and co-ordination skills
    • Ability to work accurately under pressure within tight deadlines
    • Proactive
    • Comprehensive procedural, technical and product knowledge of the Transfer Agency business
    • A good understanding of the Funds Industry
    • 4-8 years' experience in a similar environment
    • Accurate and precise
    • Team oriented
    • Organized
    • Flexible
    • Self-reliant
    • Enthusiastic & motivated
    • Fluent in English (written and verbal)

    Addendum (requirements specific to the role)

    Essential

    • Strong analytical skills
    • Able to handle medium/large data volumes
    • Work experience in multi-location and multi language team

    Desirable

    • Experience in Trailer fee client migration projects or medium-large Trailer fee Projects
    • SQL or MS Access knowledge
    • a minimum of 3 years within Trailer fee department (Support Department, Change Management, New Business or Operational Department)
    • Knowledge about the role and responsibilities of a Transfer Agent
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