IT Support Level 2 - Ireland - CPL Healthcare

Description

IT Support Level 2 Service Desk With Networking Experience Dublin North

ON-SITE

Immediate Interview and Immediate Start EU or Stamp 4

Responsibilities:

• Day to day operation of the network.

• Participation on the ICT helpdesk.

• Monitoring of backup environment.

• Liaising with external vendors and service providers.

• Installation/configuration/support of hardware/software and related infrastructure.

• Procurement of IT hardware, software and IT consumables.

• Management of the rollout of software updates/patches for servers and desktops.

• IT hardware and software inventory management

• Configuration and setup of audio-visual equipment for staff meetings and events.

Experience

· A basic understanding of Clinical Management System (EPR) functionality

· Knowledge and experience in the support of delivery and implementation of ICT projects.

· Knowledge and/or experience of performing an ICT configuration/system administration functions

· Knowledge and understanding of project or service management methodology and approach.

· Knowledge and understanding of vendor management

· Excellent communication and interpersonal skills in order to deal effectively with a wide range of stakeholders.

· The ability to present information clearly, concisely, and confidently when speaking and in writing.

· The ability to build and maintain relationships with colleagues and other stakeholders to assist in performing the role.

· Strong planning and organising skills including, structuring, and organising own workload and that of others effectively.

· The ability to use computer technology effectively for the management and delivery of results.

· The ability to take responsibility and be accountable for the delivery of agreed objectives.

· A logical and pragmatic approach to workload, delivering the best possible results with the resources available.

· Evidence of incorporating the needs of the service user into service delivery.

· Evidence of proactively identifying areas for improvement and the development of practical solutions for their implementation.

· Evidence of practicing and promoting a strong focus on delivering high quality customer service for internal and external customers.

· Commitment to developing own knowledge and expertise.

Qualifications:

Minimum 3-4 years' experience in a Service Desk role in a Windows/Microsoft

Experience in Networking

Experience with the Microsoft stack

Knowledge and experience of troubleshooting a network environment

Relevant 3rd Level IT qualification.

Send a current CV to

#cpltech #infrastructure #level2support #itsupport #jobfairy #servicedesk #windows #microsoft

for CV's and salary details

#LI-AF1