IT Support Engineer - Dublin - SPEEDECK

    SPEEDECK
    SPEEDECK Dublin

    1 week ago

    Default job background
    Description

    IT Support Engineer (Night Shift - L2)

    Description

    We help business owners maintain their daily operations by managing their IT, networks, systems, and cybersecurity needs.

    We are seeking a full-time IT Support Engineer to join our team in Dublin, Cork, or Galway. This role requires working night shifts, including weekends, with occasional day shifts during initial training.

    The Role: IT Support Engineer (Night Shift - L2).

    Location: On-site in Dublin, Cork, or Galway.

    Responsibilities:

    • Provide dedicated IT support to customers.
    • Troubleshoot and diagnose issues across various hardware and systems, escalating when necessary.
    • Deliver support on complex issues at client sites.
    • Set up and maintain new users at client sites.
    • Collaborate with the Account Manager to identify improvement projects and deliver excellent service.
    • Understand compliance requirements at client sites.
    • Ensure operational security and reduce risk.
    • Act as the customer's primary point of contact, being customer-focused, enthusiastic, ambitious, and solution-driven.
    • Prioritize and execute tasks in high-pressure environments.

    Requirements:

    • 3+ years' experience as an IT Engineer or IT Field Engineer, with Microsoft environment expertise.
    • Considerable experience with Windows Server Administration, Firewalls, and Networking.
    • Familiarity with Microsoft technologies (e.g., Office 365, Windows 10, Active Directory, DNS, DHCP, Firewalls, switches, access points, VLANs, VPN).
    • Azure knowledge is beneficial.
    • Excellent English communication skills.

    Key Technologies:

    Office 365 (Exchange Online, SharePoint, Teams), Azure, Backup, DR, AVD, Intune, SonicWALL, Cisco, firewalls, access points, Aruba, Datto, Unifi, HP, Dell.

    We value our people and commit to doing our best. Our values are trust, accountability, expertise, people, integrity, and empathy. Nostra is an equal opportunity employer committed to diversity and inclusion.

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