Reservations Manager - Enfield, Ireland - The Johnstown Estate

Description

Job Description

At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

Purpose of the Role:

We are searching for a passionate hospitality individual to lead the reservations team. Reporting to the DOSM/Director of Revenue and working closely with the Front Desk to ensure the maximisation of all hotel bedroom & lodge sales opportunities are met.

About The Role

Responsibilities of the role:

• Managing the reservation team and process in the department to ensure all reservation team can carry out their duties in a timely manner
• Ensure all telephone / e-mail traffic is monitored and reservations appropriately recorded
• Responsibility for both individual and group bookings
• Performing regular checks on future individual & group bookings
• Wedding blocks monitored and washed within timely manner
• Working with the Sales team to identify leads and passed to the appropriate sales person
• Liaise with the revenue manager to magazine all opportunities
• To deal with Customer complaints in line with company policy
• Manage No-show and cancellation reservations & process charges according to hotel policy
• Understanding of group, leisure & transient market segments
• Compile daily /weekly/monthly/annual reports in line with the hotel requirements
• To constantly liaise with housekeeping department to ensure all guests request are met
• Ensure Front Office department are fully aware of all Promotions /Packages for sale

Skills Needed

About The Company

Plan your Perfect Stay with us

You might be looking for something nearby or hoping to head into Dublin for the day – whichever you prefer, check out some of the below recommended attractions.

Company Culture

128 bedrooms and suites are designed in soothing hues with accents of comfort in each room, alongside TVs, complimentary WiFi and spacious bathrooms. Four Executive suites offer added space and dining options, while our unique suites, The Lady Margaret and The Mulberry, allow guests a little added luxury for when it's deserved.

Desired Criteria

Required Criteria

Closing DateWednesday 1st May, 2024