- Lead & driving operational excellence on Zone 1 payment processes on a day to day basis
- Be seen as a "go-to" information & guidance resource for other team members on all aspects of the Disbursements process
- Be a natural "go-to" person for the disbursements team to learn from & accordingly provide support to the P2P management by assuming front line technical disbursements queries from the team & Affiliate contacts
- Manage troubleshooting, issue-resolution, and escalation for process points of failure, improvement, and adoption issues in the disbursements space.
- Own end to end P2P disbursements process inclusive of governance of Lilly's main banking partners as the relationship pertains to P2P disbursements.
- Manage, govern and complete all daily tasks identified as part of the payments process.
- Process manual payments and complete documentation for SAP processing and bank transfer, dealing with multiple currency bank accounts and working closely with our Banks
- Leverage expertise and partner across Treasury, Corporate Finance and Investment Banking, tax, legal and GBS Finance teams in ensuring risk and exposure is understood, minimised and business needs are met timely.
- Own the Cash in Transit process for P2P Z1 disbursements
- Support the overall disbursements team by demonstrating flexibility in providing cover for team members and training of new team members
- Maintain and update all relevant documentation
- Work in close partnership with IT and technical teams for technical improvements and issue resolutions
- Review key metrics & communicate to stakeholders to ensure KPIs are being met whilst identifying and implementing initiatives to improve
- Be point of contact in GBS for global P2P projects
- Liaise with management team to ensure projects are aligned with GBS P2P vision
- Perform quality reviews, root cause analysis and resolve issues
- Build Strong Working Relationships with: Local Controllers, Treasury, IT, technical functions and other GBS functions
- Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture
- Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner & mentor the Disbursements Analysts to maximise compliance
- Ensure ownership for all applicable Sox & Operational controls for your area
- Understand and follow all compliance policies, laws, regulations and Lilly's Red Book.
- Ensure adherence to all document retention requirements in line with Lilly Global Record Retention Schedule and any applicable local legal requirements, including filing, storing, archiving, and destroying documents at the end of the record retention period
- Comply with any corrective actions.
- Cooperate with investigations, monitoring and audits.
- Actively work with the team members, business partners and external customers to build effective working relationships
- Demonstrate excellence in all interactions with our GBS internal customers & business partners
- Focus on measuring & improving our customer's experience with the GBS
- Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
- Actively work with the core team members & Global P2P team to drive improvements for processes
- +3 years SSC/GBS P2P experience (Treasury & payments)
- Business/ Accounting qualification
- Qualified Account (preferred)
- General business/functional knowledge
- Advanced proficiency in using Microsoft Office software (Excel, Word, etc.)
- Strong interpersonal, written and oral communication skills
- Strong analytical skills
- Strong research and issues resolution skills
- Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
- Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards.
- Good time management skills.
- Flexibility to change
- SAP Experience
- Bank Portal Experience
- Data Analytics and automation orientation
- Compliance and controls experience an advantage
Senior Analyst/ Manager - Cork, Ireland - Lilly
Description
We're looking for people who are determined to make life better for people around the world.
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for patients around the world.
Eli Lilly Cork is made up of a talented diverse team of over 1,400 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more.
Lilly offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking Inhouse People Development services, Educational Assistance, and our 'Live Your BEST Life' wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.
Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself
Purpose
The Manager - P2P Disbursements Zone 1 is responsible to lead the daily operational execution of payments across the United States, Canada and Puerto Rico. The Manager will lead and collaborate with fellow team members on delivery of right first time payment executions across zone 1 operations.
Working hours: US hours support.
Responsibilities:
The GBS focuses on the following foundational pillars across the full organisation to ensure a solid and consistent approach to running our business
Compliance
People & Customers
Continuous Improvement
Minimum Qualification Requirements:
**Please note this role will support the US market and operate between the hours of 1pm to 9pm**
Desirable:
Note: When applying internally for a position your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
#WeAreLilly
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
#WeAreLilly