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  • Information Technology Support Engineer - Dublin - Ergo

    Ergo
    Ergo Dublin

    1 week ago

    Default job background
    Technology / Internet
    Description

    IT Support Engineer Opportunity in South Dublin

    Ergo seeks a skilled IT professional to join our team as an IT Support Engineer, providing remote technical support to clients on the Microsoft 365 stack.

    This hybrid role is based in the Sandyford office of a renowned client that values training initiatives and career growth.

    The ideal candidate will have experience in network infrastructure, server administration, and Office 365, as well as a solid understanding of on-premise technology and hardware installation.

    Key Responsibilities:

    • Provide remote technical support to clients using various tools and technologies
    • Build and configure PCs and laptops for optimal performance
    • Conduct regular health checks on existing IT systems to ensure optimal functionality
    • Administer systems using Office 365 (Exchange Online, SharePoint, Teams) and Azure
    • Design, implement, and monitor network infrastructure to meet client needs
    • Manage IT security and firewall configurations to protect against threats
    • Implement and manage backup systems and disaster recovery protocols
    • Implement and manage mobile device management and multi-factor authentication using Intune

    Requirements:

    • Previous experience in a similar role, such as Field Engineer, Systems Engineer, or Systems Administrator
    • Experience with some or all of the following technologies: Office 365 (Exchange Online, SharePoint, Teams), Azure, backups, DR, AVD, Intune, Sophos firewalls and antivirus, Datto (backup, DR), Unifi (access points, switches), HP hardware supplied
    • Own transport and driver's license are advantageous
    • Experience in M365, Azure, Active Directory, and network support is essential
    • Professional certifications, such as Cisco, Microsoft, or CompTIA, are highly valued

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