- Perform order evaluation, entry and management (Order Management & Service Contract) in CRM and ERP.
- Responsible for acknowledging customers with order receipts and scheduled ship dates.
- Interface with Tier 2 support team for resolution with other departments or groups in the organization to meet customer needs
- Clear understanding of customer contracts and quotes related to terms, special instructions, revenue recognition for processing of orders
- Native or near-native level in Italian/ German / Dutch / Swedish and advanced English (C1/C2)
- Proficient PC user with knowledge of MS office tools
- Experienced in order entry, customer support OR a strong interest in working in a Customer Service environment
Order Management - County Cork, Ireland - Cpl
Description
Sales Operations Administrator / Order Management
Salary Range: €35,000 - €38,000 per annum (based on experience
Contract: Permanent Contract, Full-time
Working hours: Monday to Friday, start time can vary from 6am - 11am.
Location: Cork, Ireland
*Current working policy is hybrid model – 2 days per week from the office; Tuesday and Wednesday is mandatory)
Languages: English and one of the market languages (Italian, German, Dutch, Swedish)
About the client
Our client is a growing American multinational company that enables utilities and cities to better manage energy and water. They are a global technology company that builds solutions that help utilities measure, manage and analyse energy and water.
Their broad product portfolio includes electricity, gas, water, and thermal energy measurement and control technology; communications systems; software; and professional services. With thousands of employees supporting nearly 8,000 utilities in more than 100 countries, they empower utilities to responsibly and efficiently manage energy and water resources. Join us in creating a more resourceful world;
The role
In this role you will act as a primary contact for customers, processing daily orders and taking the full responsibility for the customer experience by managing the end-to-end order process. This role will give you constant challenges and scope to learn in an open, friendly, and multi- cultural environment with a great team spirit. It's an opportunity to join a company that values employees with a strong focus on continuous improvement and personal development.
Responsibilities
Personal and Professional Requirements
Mandatory
If you are interested in this position, please apply below or email your CV to
About Cpl Global Talent
Cpl Global Talent is a specialised language recruitment division within Cpl Recruitment Ireland. We are a team of multilingual sourcing specialists with over 15 years of experience in recruiting for roles with language requirements across EMEA Region. We work across multiple industries, in 52 different markets and our recruiters have a deep cultural understanding of each candidate and client's individual needs