Back Office Coordinator - Dublin, County Dublin
Only for registered members Dublin, County Dublin, Ireland
1 month ago
Job summary
This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as Back Office Coordinator.
Responsibilities
- Analyzing and solving problems.
- Taking care of credit and money differences; Check nightly CC reconciliation excel.
- Preparing weekly cash drop, scan witnesses list signature + drop slip, and prepare money exchange (if applicable).
- Check petty cash, ADYEN, PBL and Guest Ledger.
- Check voucher redemptions and reconcile in Excel and SAP.
- Check all hotel vouchers including HotelTreats, NH gift Card Redemptions, Nettafinity and Black Savy.
- Assist in the processing of invoices and prepayments and sending weekly outstanding payments report.
- Check ONYX to make sure that all the commission claims are accepted-rejected.
- Check adm.themarker email and make sure that all the emails are actioned.
- To analyse and resolve incorrect invoices and payments and to Check Delta rooms.
- To follow-up unpaid invoices, checking credits of C and D clients (Update the statement of the account, send the new invoices generated, clean the old invoices).
- To ensure that commissions have been correctly put into the system (for groups such as and Meeting & Events groups).
- To solve credit differences and to update FOREX.
- To manage chargebacks and no-show administration.
- To provide input for achieving the Minor Hotels goals.
- To provide support for the processing of invoices and advance payments.
- To provide support and training to the Front Office employees in Back Office related tasks.
- The above list is not exhaustive and may be added to in the future.
- Providing input for exceptions for KPI calculations.
- o carry out all duties in line with departmental Standards Manual (Leading Quality Assurance).
- To have an understanding of the Hotel's Vision & Mission statement as communicated to the team.
- To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
- To report defective materials and equipment to the appropriate departments.
- To be vigilant throughout the Hotel to promote security.
- To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
- To provide support where necessary in other areas of the Hotel.
- To comply with the hotels cash handling procedure.
- To provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner.
- To analyze and resolve incorrect invoices and payments.
- To follow-up unpaid invoices.
- To ensure that commissions have been correctly put into the system (for groups such as; and Meeting & Events groups).
- To solve credit differences.
- To manage chargebacks and no-show administration.
- To collaborate with the Front Office, Sales & Events and Finance team with the aim to resolve any commission and credit discrepancies.
- To provide input for achieving the Minor Hotels goals.
- To provide support for the processing of invoices and advance payments.
- To create and follow up on aged debtors and creditors report.
- To provide support and training to the Front Office employees in Back Office related tasks.
Job description
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