Food & Beverage Supervisor - Carrigaline, Ireland - Carrigaline Court Hotel

Description

Full Time Position in Collins Bar

5 days over 7 days

• To liaise with all HOD's on a daily basis to ensure sufficient staffing levels.
• To manage all bookings
• To supervise Collins bar and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Identify customer's needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish chedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• To assist in the daily operation of Food & Beverage department
• To be operationally responsible for the service delivery and standards throughout the F&B department building when on Duty.
• To ensure that the highest level of cleanliness is upheld in all areas of responsibility.
• Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction, effectively responds to guest problems and complaints.
• To be operationally responsible for the service delivery and standards throughout the bar when on Duty.
• Ensure that the back of house areas are in clean and proper condition.
• To handle all complaints in a calm, organized and discreet manner ensuring complete service recovery every time.
• To get involved in and carry out training in the hotel.