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Junior Support Engineer - Dublin - Lincoln Recruitment Ltd.

Description
Our client, an Irish owned construction consultancy practice providing a full spectrum of services from cost management to sustainability advice across all industry sectors, is looking for a Junior Support Engineer/Systems Administrator to join their IT team in Dublin.
The ideal candidate will be looking to kick-start a career in IT support and systems administration, gain hands-on experience, and grow their technical skill set.
Strong communication skills and the ability to work in a team environment are essential.Responsibilities:
Technical Support: Provide first-line support for end-users by troubleshooting hardware, software, and network issues through tickets, calls, and chat
Systems Administration:
Assist in maintaining and monitoring IT infrastructure, including servers, networks, and workstations
User Account Management:
Handle user provisioning, de-provisioning, and permissions across various platforms
Incident Management:
Log and manage incidents and service requests, escalating issues as needed to senior team members
Documentation:
Document support cases, processes, and solutions to improve knowledge sharing and team efficiency
IT Asset Management:
Track and manage IT assets, including inventory of hardware and software licenses
Security Compliance:
Assist in enforcing IT security policies, including antivirus updates, patch management, and system monitoring
Backups & Recovery:
Monitor and ensure the integrity of system backups and assist in disaster recovery planning
Skills and Qualifications:
Degree or diploma in Information Technology, Computer Science, or a related field (or equivalent work experience).0-2 years' experience in an IT support or system administration role.
Technical Skills:
Basic knowledge of Windows, macOS, and Linux operating systems.
Familiarity with networking fundamentals (e.g., TCP/IP, DNS, VPN).Experience with Office 365 and other productivity tools.
Familiarity with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
Ability to identify, analyze, and troubleshoot technical issues efficiently.
Certifications like CompTIA A+, Network+, or Microsoft Certified:
Azure Fundamentals are advantageous.
Basic understanding of scripting (PowerShell, Bash) is a plus.
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