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  • Junior Support Engineer - Dublin - Lincoln Recruitment Ltd.

    Lincoln Recruitment Ltd.
    Lincoln Recruitment Ltd. Dublin

    2 weeks ago

    Default job background
    Description


    Our client, an Irish owned construction consultancy practice providing a full spectrum of services from cost management to sustainability advice across all industry sectors, is looking for a Junior Support Engineer/Systems Administrator to join their IT team in Dublin.

    The position will provide essential support for their technology infrastructure.

    The ideal candidate will be looking to kick-start a career in IT support and systems administration, gain hands-on experience, and grow their technical skill set.

    Strong communication skills and the ability to work in a team environment are essential.

    Responsibilities:
    Technical Support: Provide first-line support for end-users by troubleshooting hardware, software, and network issues through tickets, calls, and chat

    Systems Administration:
    Assist in maintaining and monitoring IT infrastructure, including servers, networks, and workstations

    User Account Management:
    Handle user provisioning, de-provisioning, and permissions across various platforms

    Incident Management:
    Log and manage incidents and service requests, escalating issues as needed to senior team members

    Documentation:
    Document support cases, processes, and solutions to improve knowledge sharing and team efficiency

    IT Asset Management:
    Track and manage IT assets, including inventory of hardware and software licenses

    Security Compliance:
    Assist in enforcing IT security policies, including antivirus updates, patch management, and system monitoring

    Backups & Recovery:
    Monitor and ensure the integrity of system backups and assist in disaster recovery planning

    Skills and Qualifications:


    Degree or diploma in Information Technology, Computer Science, or a related field (or equivalent work experience).0-2 years' experience in an IT support or system administration role.


    Technical Skills:
    Basic knowledge of Windows, macOS, and Linux operating systems.
    Familiarity with networking fundamentals (e.g., TCP/IP, DNS, VPN).Experience with Office 365 and other productivity tools.
    Familiarity with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
    Ability to identify, analyze, and troubleshoot technical issues efficiently.

    Certifications like CompTIA A+, Network+, or Microsoft Certified:
    Azure Fundamentals are advantageous.
    Basic understanding of scripting (PowerShell, Bash) is a plus.
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