IT Support Engineer - Dublin - September Consulting Ltd

    September Consulting Ltd
    September Consulting Ltd Dublin

    5 days ago

    Default job background
    Description

    We are seeking a Support Engineer to join our client's global team.

    In this role, you will troubleshoot, diagnose, and resolve complex technical cases to deliver outstanding customer support experiences.

    Support engineers play a vital part in maintaining the health of the platform and ensuring customer satisfaction.

    1. Resolve technical cases for customers by troubleshooting unexpected behaviors and answering technical questions.
    2. Provide customer support through various channels including web, chat, case updates, and direct communication.
    3. Diagnose and troubleshoot using diagnostic tools and expertise in the platform's core functionalities.
    4. Collaborate with other teams to resolve more complex issues, utilizing creative problem-solving and a flexible approach.
    5. Offer valuable feedback on product and process improvements based on customer interactions.

    1. Experience in UI development or support.
    2. Proficiency in two or more of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, or Mobile application development.
    3. Advanced knowledge of cloud/web application components, with experience in Application Support.
    4. Strong understanding of relational databases (e.g. MySQL, Oracle).
    5. Experience in Object-Oriented programming (Java preferred).
    6. Proficiency in Linux/Unix or Microsoft Server environments.
    7. Strong communication skills to clearly articulate complex technical solutions.
    8. Ability to manage case backlogs and multitask efficiently.
    9. Proven ability to work professionally with difficult customer issues and escalations.

    1. Experience providing support for SaaS platforms.
    2. Experience developing applications within the platform.
    3. Experience diagnosing performance issues.
    4. Familiarity with tools like Eclipse, Splunk, Xcode, Android Studio, or SauceLabs.

    1. Bachelor's degree in Computer Science or a related field, or equivalent experience.

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