- Strong focus on providing consistently high standards.
- Proficient with Front and Back office systems essential - Hotsoft a distinct advantage.
- Flexible with working hours to include evening and weekend shifts.
- Ability to work under pressure and strong leadership skills.
- Previous experience in a 4/5* hotel.
- Meeting and greeting guests in a warm personal and friendly manner.
- Providing excellent customer service at all times and dealing with all calls & emails efficiently.
- Liaising with all managers on any issues and concerns.
- Dealing with requests, queries and suggestions and resolving guest complaints, quickly and efficiently.
- Taking reservations correctly and noting any special requests.
- Promoting and selling the hotel's facilities at all times.
- Ensuring billing is correctly carried out to the hotel standards.
- Providing support and coaching to team members in maintaining standards
- Adhering to all hotel policies including customer care, health & safety, fire safety, security etc.
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Receptionist - Ardmore, Ireland - CLIFF
1 week ago
Description
We are currently seeking an experience individual to join the Reception Team at Cliff House Hotel.
The Ideal candidate will have a friendly, outgoing personality and display excellent customer service skills, have fluent English and a very high standard of personal presentation.
Other key personal requirements;
Responsibilities: