IT Support Specialist/IT Support Engineer - Dublin, Ireland - Cpl

Description

Cpl is an equal opportunities employer and welcomes applicants from all backgrounds. We recognise that a diverse and inclusive workplace will better our relationships and services with our clients, our candidates, our communities, and one another.

Be You, Be Kind, Be Proud

Servisource, part of the Cpl Group, wishes to appoint an IT Support Engineer to join our existing team. We are seeking a skilled and customer-oriented join our exciting, fun, and dynamic IT team in one of Ireland largest and most successful companies.

As an IT Support Engineer, you will be responsible for providing technical assistance and support to our employees in a timely and efficient manner, your primary focus will be troubleshooting hardware and software issues, installing, and configuring software applications, and maintaining computer systems. You will also play a role in the maintenance and development of the companies Salesforce ecosystem. The ideal candidate will possess st365, Azure, and Salesforce, and be capable of managing and maintaining these platforms effectively.

This role will involve hybrid working and the potential candidate can be based near our Dundalk Office but with a requirement to go to Cpl HQ once a week initially.

Location: Dublin & Dundalk

Duties of the role will include but not limited to:

• Provide first-level technical support to end-users, addressing hardware, software, and network issues.

• Manage and administer Office 365, including but not limited to email, SharePoint, OneDrive, and Teams.

• Utilise Azure services for cloud-based solutions, ensuring optimal performance and security.

• Administer and support Salesforce, including user management, customisation, and troubleshooting.

• Collaborate with other IT team members to implement and maintain IT infrastructure projects.

• Conduct regular system audits to ensure compliance with security policies and procedures.

• Create and update documentation for IT processes, procedures, and troubleshooting guides.

• Stay current with industry trends and technologies, providing recommendations for improvement.

• Collaborate with vendors and external partners to resolve technical issues and implement enhancements.

• Assist in asset management as needed.

Role Requirements

• Proven experience as an IT Support Specialist/Engineer or similar role.

• Strong expertise in Office 365 administration, including Exchange Online, SharePoint, OneDrive, and Teams.

• Experience with Azure services and cloud-based solutions.

• Proficiency in Salesforce administration, including user management and customisation.

• Solid understanding of IT security principles and best practices.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively in a team environment.

• Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, and Salesforce Administrator are a plus.

• Full drivers licence and access to own transport is desirable but not essential.

Note: The above job description is not intended to be an exhaustive list of responsibilities, skills, or qualifications associated with the position. It is subject to review and modification at any time to meet the evolving needs of the organisation.

About Us

Servisource, part of the Cpl Group, is a leading provider of high quality and innovative recruitment, care, and support services, with over 20 years' experience across a number of sector specialities

With over 140 employees in 8 offices across Ireland and the United Kingdom in Dublin, Dundalk, Cork, Galway, Limerick, Belfast, London, and Bradford, we provide a local and personal service with a national and international reach. With ambitious strategic growth plans to further grow within the UK and expand into the US market, it is a very exciting time to join Servisource.

What we offer:

· Competitive Financial and Benefits package

· Flexibility and Smart Working Practices

· Health & Wellbeing initiatives

· Career Development Progression opportunities

· Further Learning & Development opportunities

· Vibrant Sports & Social club

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

All applications will be treated with the strictest of confidence

Why Join us?

Check out our Cpl Perks Pack which will give you a sense of what Cpl has to offer: Cpl Perks Pack

Company Background:

Our vision is to be the world's best at transforming our clients through sustainable total talent solutions. As a talent solutions business, we know that we can only achieve this by working with great people. Cpl is Ireland's largest talent solutions provider and is a subsidiary of Outsourcing Inc, a Tokyo headquartered publicly listed organisation which operates in 39 countries, spanning 6 continents. Cpl is headquartered in Dublin and is a global provider of talent solutions including specialist recruitment, managed services, outsourcing and strategic talent advisory services through Cpl's Future of Work Institute. Cpl employs almost 14,000 people and have almost 50 office locations operating in 13 countries world-wide - Ireland, United Kingdom, Germany, Belgium, France, Poland, Czech Republic, Slovakia, Hungary, Bulgaria, Switzerland, Tunisia and the United States - and has ambitious plans to grow our international footprint even further. It is a very exciting time to join Cpl.

Cpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. We recently listed 7th in the Best Places To Work in the large category in Ireland and we are also the only Talent Solutions & Recruitment provider to be placed in the Top 30. We are recognised as one of the Best Places To Work for Women. Cpl is also listed 24th in the Best Workplaces Europe 2023(Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl have attained the Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion and we were awarded the first ever National Diversity & Inclusion Award - Company of the Year in 2023. We were crowned Ireland's Fittest Workplace for 2023 and has also been awarded Bronze status from EcoVadis in recognition of our sustainability achievements, placing us within the top 25% of companies assessed for sustainability performance.

To get a sense of what it's like to work in Cpl check out #OneCpl, #CplGreatPlaceToWork, #CplGivingBack on social media platforms or visit our website.

Cpl Core Competencies:

• Communicate with Impact

• Lead & Deliver Business Results

• Collaborate & Contribute to Driving our Success

• Be Client Centric & Commercially Aware

• Problem Solve & Innovate Creatively

• Continuous Development of Self & Others

Cpl Core Values

Accountability, Customer Focus, Communication, Respect, Empowerment