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  • It Support Engineer - Ireland - PFH Talent Acquisition & Recruitment

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    Full time
    Description

    Job Description

    PFH Technology is seeking an IT Support Engineer to join our team.

    Responsibilities

    • Install and configure computer hardware and peripherals, operating systems and applications
    • Knowledge of internal components, including storage drives, motherboard, and power supply
    • Familiarity with SATA, M.2, or NVMe
    • Understanding of disk cloning tools and BIOS/UEFI access
    • Ability to manage partitions and format drives
    • Geographical-based onsite support for specific sites or multiple sites
    • Liaise with Coordinators to receive upgrade schedules and perform upgrades
    • Manage issues through resolution and ensure good customer service experience
    • Escalate issues to technical point of escalation as necessary

    Requirements

    • 3+ years' experience in an IT environment, preferably with Windows 10 installations
    • Excellent problem-solving, analytical, and decision-making skills
    • Good customer service skills with the ability to empathize with users
    • Working knowledge of Microsoft Office suite and report writing
    • Production of quality deliverables and networking experience

    Business Competencies

    • Excellent written and oral communication skills
    • Excellent teamwork and interpersonal skills
    • Proven ability to organize work and take responsibility

    Education

    Third Level Education qualification is preferable.


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