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    • Duty Manager - Dublin - Dalata Hotel Group plc

    Dalata Hotel Group plc
    Dalata Hotel Group plc Dublin

    3 weeks ago

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    Description

    We are seeking an exceptional Duty Manager to join the team at Clayton Hotel Ballsbridge. This is a fantastic opportunity to lead and inspire our staff in delivering exceptional guest experiences.

    Key Responsibilities

    • Oversee the daily operations of the hotel, ensuring seamless delivery of services and high standards are consistently met.
    • Anticipate and proactively manage guest expectations, always striving for 100% satisfaction.
    • Collaborate with General Managers and Deputy General Managers to drive departmental excellence and promote cross-functional alignment.
    • Maintain full knowledge of hotel facilities, services, and departments, empowering you to make informed decisions and provide expert guidance.
    • Foster a positive and inclusive work environment, promoting a culture of teamwork, respect, and open communication.

    Requirements

    • Proven supervisory experience within the hospitality industry, with a passion for leadership and development.
    • Excellent customer service skills, with a focus on empathy, active listening, and personalized solutions.
    • A mature and pleasant manner when interacting with guests, colleagues, and management alike.
    • Ability to upsell hotel services and amenities, driving revenue growth and enhancing the overall guest experience.
    • A strong desire to contribute to a dynamic and growing organization, with opportunities for professional development and career advancement.

    About Our Culture

    Dalata Hotel Group is Ireland's largest hotel group, dedicated to delivering exceptional experiences through our values of 'Our People, Our Fairness, Our Service, and Our Individuality'. We pride ourselves on creating a supportive, fair, and inclusive work environment, where everyone has the opportunity to grow, learn, and thrive. Join us and be part of a vibrant team that is shaping the future of hospitality in Ireland and beyond.

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