Spanish Onboarding Commercial Teammate - Dublin , Ireland - eBay

Description

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

A Spanish onboarding teammate will be responsible for acquiring new businesses and merchants for who are not yet trading on the platform. The Business Unit will provide potential leads, but you will be accountable for both onboarding merchants and assisting them to grow in their first six months of trading. Whilst leads will not have a pre-existing relationship with eBay, they will be selected to have compelling reasons to start selling on eBay.

The successful candidate will operate to a high level of autonomy, have strong communication skills to support relationships with key partners and to communicate plans and performance

While onboarding our new sellers, the onboarding teammate will also dedicate some time to partnering with our customers to remove barriers and create loyalty to the eBay marketplace through working to understand the needs of seller businesses, taking ownership, and driving seller profitability. They also will support our most valuable customers through outbound campaigns with a view to encouraging the use of eBay services and features most suited to the customers' business, which will support growth and engagement.

If you have the appetite to challenge and disrupt for positive change - this is the role for you This role is open to work from home or work in the office.

What you will accomplish:

• You will interact with our top sellers providing a one-stop shop, white glove service experience, and research resolutions for our members and provide proper follow up as needed.
• Help merchants with the technical aspects of integrating their existing stock management systems to eBay and coach new merchants that have been onboarded in best practices for eBay selling, in order to help them grow in their first year
• Apply judgement when deviating from a standard routine, identify patterns from partial or conflicting information to identify the correct resolution, and act with empowerment when appropriate.
• Use existing leads lists of potential new eBay merchants to priorities who to select as sales targets
• Critically analyze, identify & proactively feedback data quality of lead lists to BU and partner with BU lead to develop annual strategy and quarterly commercial plan
• Deliver on core metrics including, but not limited to, productivity, GMV increase, success rate and effectiveness

What you will bring:

• You will need to be able to build strong customer relationships and deliver customer-centric solutions, with a genuine curiosity for people and businesses
• Experienced in analyzing data and drawing actionable insights from these
• Outstanding in your negotiation skills to source critical inventory and establish joint commercial targets
• A Confident self-starter, driven, motivated, can-do mind set with the ability to navigate change
• Fluent in written and verbal English & Spanish is essential.
• Experienced in high level customer service, supporting customers over the phone and preferably working in a client relationship management environment. Sales support or up-selling preferable and category or vertical specific experience a distinct
• Bachelor's Degree or equivalent work experience

Role Competencies

• Business Acumen
• Self-Motivated
• Negotiation Skills
• Dealing with Ambiguity
• Decision Quality
• Drive for results
• Relationship Management
• Problem Solving
• Attention to Detail

eBay Benefits
Yearly Bonus Plan
25 days Holidays
Educational Assistance
Healthcare Plan
Life Assurance
Pension Plan
Sabbatical every 5 years

#LI-AV1

#LI-Remote

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.