Director, BizOps - Ireland - Mastercard

Description

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, BizOpsOverview

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, BizOpsOverview

• The role of business operations is to be the production readiness steward for the platform, by managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard's technology platforms

• We accomplish this by linking every technology recommendation with a business value, continuously monitoring platform health indicators, and elevating awareness when one of our main objectives is at risk

• Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products

• Shift left to be more proactive and upfront in the development process

• Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications

• Streamlining and standardizing traditional application specific support activities

• Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders

• Align Product and Customer Focused priorities with Operational needs Responsibilities

• This role will interact with peers across Technology and GP&S in order to coordinate and enforce change management procedures for responsible platforms.

• Responsible for ensuring operational readiness of platforms through reviews and procedures of planning, testing, and implementation management.

• Will take responsibility for all incident and problem management processes for their accountable platform by adhering to defined procedures in order to drive down customer impacting events.

• Responsible for handling customer inquiries for their respective platform and ensuring smooth product launches with customer implementations.

• Works to ensure all operational needs are met by working with departments for Capacity planning, Development Services, Information Security, and other operational groups. Experiences

• Experience in application development and the cutting edge industry trends and standards.

• Successful track record in supporting production applications to facilitate change and incident activities.

• Experience in working across development, operations, and product teams to prioritize needs and resolve differences through thought-leadership and partnership.

• Experience in customer support and delivery leadership roles.

• Experience with defining and delivering on long term strategies.

• Experience with financial oversight.

• Track record of financial and process efficiencies.

• Experience in dealing with difficult situations and making decisions with a sense of urgency.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

About Us

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

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