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Junior Support Engineer - County Dublin - Lincoln Recruitment

Description
Our client, an Irish owned construction consultancy practice providing a full spectrum of services from cost management to sustainability advice across all industry sectors.
The position will provide essential support for their technology infrastructure.
The ideal candidate will be looking to kick-start a career in IT support and systems administration, gain hands-on experience and grow their technical skill set.
Strong communication skills and the ability to work in a team environment are essential.Responsibilities:
Technical Support:
Provide first-line support for end-users by troubleshooting hardware, software, and network issues through tickets, calls, and chat.
Systems Administration:
Assist in maintaining and monitoring IT infrastructure, including servers, networks, and workstations.
User Account Management:
Handle user provisioning, de-provisioning, and permissions across various platforms.
Incident Management:
Log and manage incidents and service requests, escalating issues as needed to senior team members.
Documentation:
Document support cases, processes, and solutions to improve knowledge sharing and team efficiency.
IT Asset Management:
Track and manage IT assets, including inventory of hardware and software licenses.
Security Compliance:
Assist in enforcing IT security policies, including antivirus updates, patch management, and system monitoring.
Backups & Recovery:
Monitor and ensure the integrity of system backups and assist in disaster recovery planning.
Skills and Qualifications:
Degree or diploma in Information Technology, Computer Science, or a related field (or equivalent work experience).
0-2 years' experience in an IT support or system administration role.
Technical skills:
Basic knowledge of Windows, macOS, and Linux operating systems.
Familiarity with networking fundamentals (e.g., TCP/IP, DNS, VPN).
Experience with Office 365 and other productivity tools.
Familiarity with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
Ability to identify, analyse, and troubleshoot technical issues efficiently.
Certifications like CompTIA A+, Network+, or
Microsoft Certified:
Azure Fundamentals are advantageous.
Basic understanding of scripting (PowerShell, Bash) is a plus.
Skills:
Junior Support Engineer
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