Director Content Delivery - Dublin, Ireland - Novartis

Description

Are you ready to be at the forefront of driving customer experience and engagement in the pharmaceutical industry? Do you excel at orchestrating sophisticated marketing content operations and delivering impactful customer experiences for HCPs and patients? If this resonates with you, consider the role of Director of Content Delivery at Novartis

Job Purpose

Novartis is dedicated to leading in customer experience. Our Customer Experience & Channels (CE&C) team is focused on designing impactful experiences for both healthcare professionals and patients.

As part of our Channels & Delivery team, you will collaborate with a team of innovative minds, committed to creating personalized customer experiences rooted in profound insights.

As the Director, Content Delivery, your role will encompass the coordination of teams for deployment scheduling and support, coupled with the ownership of project plans for crucial market results.

You will be tasked with the optimization of content asset delivery through the definition of processes, setting clear result guidelines, and establishing detailed timelines.

A deep understanding of the pharmaceutical context, processes, vendors, and platforms such as IQVIA, Veeva, Salesforce, and Aprimo is critical.

Your responsibilities:


Your responsibilities include, but are not limited to:

• Own and operationalize hand-off points across the Customer & Content Strategy, Creative Strategy and Production all the way to in-country delivery.
• Define billing and project prioritization approach and benchmarks along with adjacent functions like procurement and partnership roles.
• Work on a wide array of brands and be able to break down steps in the process to deliver on plans that optimize and balance time, resources and quality.
• Define standard processes and benchmarks (scope, timeline and results) for an innovative content creation model with agencies (in partnership with Creative Strategy).
• Act as guide and the go to resource on staffing external hybrid teams (sourced across individuals and companies) to support the creative process transformation underway.
• Provide lead on optimum set-up, processes and practices for competence management across types of results (core visual aids, rep triggered emails, landing pages, congress booths, CRM, segmentation) for markets.
• Mentor and partner with in-market operations teams.