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- Answer calls from customer locations
- Provide hotline technical support to customers and colleagues in the field
- Address and resolve customer queries
- Dispatch and interact with technicians, colleagues and partners visiting sites
- Coordinate onsite maintenance and repairs
- Investigate customer complaints
- Escalate inquiries to the appropriate team, when necessary
- Pass customer feedback onto the relevant team to improve the company's services
- Deliver a professional level of service at all times, this includes orally and written to internal and external stakeholders
- Provide support to the Service team on Service projects and initiatives
- Work with our ERP system (IFS)
- Work to team KPI's
- Work to business SLA's
- Perform setup and configurations to the machines remotely online
- Continue to seek general business optimisation opportunities
- Ensure you take reasonable care for your own health and safety
- Ensure you take reasonable care that your actions or inactions do not adversely affect the health and safety of others
- Ensure all incidents and hazards at work are reported accurately and in a timely manner
- Tech savvy
- Strong communication skills
- Excellent customer service skills
- Capable at managing multiple stakeholder expectations
- Good at problem solving
- Competitive Salary
- Contributory pension scheme
- Private healthcare
- Annual leave entitlement starting from 21 days plus bank holidays (pro rata)
Customer Care Specialist - Dublin, Ireland - TOMRA
Description
Job Description
We operate everyday from 8:00am to 10:00pm. Most of the shifts would be scheduled between 8:00am and 6:00pm. Your normal working hours will be hours per week on a rotational basis over 3 days from Monday to Sunday.
Qualifications
Additional Information
TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.