- Create and maintain an atmosphere geared to achieving sales.
- Empower others to be strategic in their respective roles and be accountable for results.
- Analyse and review goals and develop strategies to improve performance.
- Schedule Artists to optimise coverage according to external traffic requirements.
- Maximise opportunities for makeup services.
- Ensure M·A·C Service Agreement is kept alive in everything you do.
- Ensure staff deliver consistent, excellent service in accordance with our M·A·C Mission Statement.
- Resolve internal and external Customer issues and requests, in an efficient and timely manner.
- Utilise CRM to develop customer loyalty programme for product launches events and appointments inconjunction with the brand's customer program.
- Ensure clear and specific communication when collaborating with others inside and outside of the business.
- Promote an environment where people feel encouraged to express their needs and opinions.
- Recognise and celebrate success.
- Manage time, establish priorities, delegate and follow up effectively to meet goals and objectives.
- Set an example of excellent timekeeping, punctuality and grooming leading by example.
- Conduct regular coaching sessions to communicate objectives, set goals and follow up on progress where necessary.
- Listens openly to others and respond appropriately with a balance between talking and listening.
- Ensure all artists attend Updates.
- Look for opportunities to develop artist capabilities.
- Perform thorough and timely staff reviews in accordance with brand guidelines where necessary.
- Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.
- Follow and implement all corporate visual presentation standards and guidelines.
- Preserve merchandising, display and counter hygiene standards and guidelines at all times.
- Adhere to all company and brand policies and procedures.
- Proven experience of managing a team in a fast paced retail environment
- Possess strong people management, development and leadership skills
- Strong communication skills to cascade information to teams
- Passionate about the beauty industry and its trends
- Enjoys working in a fast pace environment and has a proactive attitude
MAC Cosmetics, Assistant Manager, Full Time, Temporary - Dublin, Ireland - Brown Thomas
Description
GET TO KNOW US
An exciting opportunity has arisen for an experienced professional to join M·A·C Cosmetics in Brown Thomas, Dublin as an Assistant Retail Manager. The successful candidate will work in conjunction with the Retail Manager to manage the operation of their location. They will also be responsible for the development of their employees by providing training, coaching and the means to help people realise their dreams and goals.
They will achieve this by committing to increase and improve the quality and effectiveness of their team and offering exceptional service and experiences for 'All Ages, All Races, All Sexes'.
Working closely with the Retail Manager, the Assistant Manager will contribute to generate sales through thinking strategically, developing action plans to meet goals and maximise profits. As the Assistant Retail Manager you will be dedicated in aligning yourself to the M·A·C values and principles that keep M·A·C unique
KNOW THE ROLE
KNOW WHAT WE'RE LOOKING FOR
Manager / Staff Relationship (Energises and Enables Others)
Development (Develops Talent & Capabilities)
Administration/Operations
Qualifications
KNOW HOW WE WORK
We Drive Creativity and Innovation: Creativity runs through our veins and fuels everything we do. We are an enterprising team that thinks outside the box to bring new ideas to life and to create unrivalled experiences designed for our customers and our world. Fostering a culture of innovation, we keep ahead of the rest while growing sustainably.
We Go Above and Beyond: As agents of change within our industry we set the standard, always leading, never imitating. We love to go where others haven't and thrive on sharing our knowledge and expertise. We work to surpass expectations, inspiring everyone who comes in to contact with our brands.
We Do the Right Thing: We respect our world and everyone we interact with. Acting with decency, honesty and transparency, we strive to ensure that everything we contemplate or do, contributes to a sustainable future. Embracing diversity and inclusivity we build trust among our customers, partners, communities and with each other.