Customer Service Representative, Dublin AIB - AXA Group

Description

Put the care into your career and join our Customer Service Team here in Dublin City Centre

We're recruiting Customer Service Representatives to join us on a full-time permanent basis .

Full time roles are hours per week, and we have rotating schedules which allow you to achieve a great work/life balance , working between the hours of 8:00am to 8:00pm from Monday to Friday, 10:00am to 2:00pm on Saturdays, excluding Bank Holidays. You will know well in advance the schedule you will be working each week, so you can plan around your hours.

You'll work as part of our telephone-based Customer team in our Dublin City Centre building, with our own restaurant, yoga room, wellness rooms and funky collaboration spaces

AXA offers you a competitive base salary of €28,500 plus excellent benefits, flexible shift pattern and salary increases on company funded insurance qualifications.

You'll receive a comprehensive induction and benefit from a structured training programme with one of our specialist Trainers, which will give you all the training and support you need to become a confident and skilled Representative, including continual development of your technical knowledge and interpersonal skills.

Your Profile

Qualifications

No experience require d, all we ask for is great customer service skills as customers are at the heart of what we do and if you're as passionate about helping customers as we are, you're already one step closer.

Friendly tone & good communication skills

Competent use of the English language understanding, verbal and written to support complex insurance conversations

Resilience and persistence to meet sales targets

Computer literate, with the ability to effectively learn the navigation of multiple systems.

Minimum Leaving certificate qualification or education equivalent

As a precondition of employment for this role, you must be eligible and authorised to work in Ireland.

We are an equal opportunities employer and welcome applications from all suitably qualified persons from across all backgrounds.

This role is an allocated Controlled Function under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements.

As a precondition of employment for this role, you must be eligible and authorised to work in Ireland and/or the United Kingdom.

About AXA
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
About the Entity

Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.

What We Offer

One of the best things about joining AXA is our rewards package. At AXA Ireland, we're appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:

• Competitive salary with annual review

• Annual company & performance-based bonus

• Contributory pension scheme (up to 10% employer contributions)

• Life Assurance

• Generous annual leave plus Bank Holidays

• AXA employee discounts

• Education support and plenty of learning opportunities.

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance.

We're proud to be committed to equal opportunities and welcome applications from all backgrounds.

AXA Ireland dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.