Consultant, Insights - Dublin, Ireland - TikTok
Description
About the team:
Our Trust & Safety team's commitment is to keep our online community safe.
We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Within the Trust & Safety team, the Enablement team aims to be the strategic partner of T&S, driving collaboration, optimization, and synergy for T&S global functioning, whereas other T&S functions fight at the frontline for content integrity and community safety.
We facilitate the application of smooth cross-functional/cross-region/cross-culture corporations, support and training, and drive change initiatives for leadership within the organization so that they fight with maximum efficiency and sustainability.
Within Enablement, the mission of the Insights & Planning Team is to help Trust & Safety find its true north in the ever-evolving industry landscape, prioritize and optimize its projects and workstreams, and empower T&S to maximize its organizational efficiency and achieve its strategic goals.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
What will I be doing?- Conduct quantitative and qualitative analysis into the trust & safety industry landscape;- Identify emerging trends within the trust & safety industry and pioneer in driving changes to make our organization future-ready; design long-term strategic roadmap - Analyze community ecosystems and external perceptions with global perspectives, collect and analyze industry/survey data, user data and proprietary data to test, support and improve decision-making in global safety operations;- Be the strategic partner of key ByteDance and TikTok leaders, support them on critical initiatives; maintain strong partnerships with key business functions, facilitate efficient and effective cross-department and cross-country communication and collaboration;- Consistently run methodology updates and knowledge base enrichment, and aid in the empowerment of the team.
What should I bring with me?- 3-7 years of experience in strategic consulting, content strategy, safety strategy, or equivalent; experience in management consulting for internet products/services or trust and safety is a plus; - Analytical skills, able to leverage data to identify challenges and solutions, and to transform information into insights; strategic and lateral thinking- Self-driven team player with a strong sense of ownership, able to deal with ambiguity and good project management skills; able to adapt to flexible working hours;- Excellent communicator, with a curiosity for cultural nuances; - Passion for a career in a tech firm with product lines in UGC content, entertainment and social media.- Interest in the content ecosystem and can see the big-picture; deep knowledge of short-form video/social products, capable and willing to learn about the development potentials as well as bottlenecks of product and operation; Trust & Safety is committed to the wellbeing of all our employees.
Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.