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Gaillimh

    Italian Technical Support Associate - County Galway, Ireland - Cpl

    Cpl
    Cpl County Galway, Ireland

    2 weeks ago

    CPL background
    Full time
    Description

    Technical Support Associate – German

    Overview

    My client is multinational medical devices and health care company based in Galway, Ireland, they are hiring for a German speaking Technical Support Associate. The successful candidate will report to the EME/APAC Technical Support Team Lead in a fast-paced department Technical Support division.

    This role is a 12 -month temp contract via CPL with fluent Italian being essential. This contract also has a view to extension.

    Primary Responsibilities and Duties

  • Receive inbound Customer calls and email communications and address in a professional and friendly manner.
  • Provide first level support in troubleshooting customer complaints across the designated product range by analysing customer problems and asking the appropriate questions to resolve.
  • Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure accuracy of the records.
  • Communication of complaint investigation conclusions to customers through written reports and phone conversations.
  • Review, prioritise and manage group mailboxes to ensure all inquiries and complaints are actioned as per procedures.
  • Resolve and address any complaints or inquiries within the targets described within the key performance indicators for individuals, the team and the company.
  • To continually evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
  • Develop and maintain areas of expertise in product specialisms required for role, sharing and expanding knowledge within the ARDx Technical Support team

    • Requirements

    · Minimum Qualifications: 3rd Level Certificate, Diploma or Degree in relevant discipline i.e. but not limited to Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline.

    · The individual will have a minimum of 1-year experience working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.

    · Demonstrates the application of problem-solving methodologies, detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues

    · Demonstrates an understanding of the requirements of technical writing.

    · Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook

    · Strong written and verbal communication skills

    · The role is office based but a degree of flexibility is required.

    · Ability to take ownership, organise workload and change priorities quickly

    · Assume responsibility and Accountability for daily tasks and highlights any risk to Team lead.

    If interested, please forward your most updated CV to

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