Service Delivery Specialist - County Galway, Ireland - Cpl
Description
Working as part of our Global Product Authentication Service (GPAS) team, which delivers Brand Protection, Supply Chain Traceability, Consumer Engagement, and Sustainability Services through a versatile platform, you will be responsible for the delivery of a number of key service deliverables across our client base which include:
• Product & environment configuration for prospective and new clients.
• Monitoring of client mailboxes for delivery support requests
• Engagement with clients to clarify delivery support requests, execute and confirm their closure.
• Evaluating business processes and workflows and designing appropriate solutions for service delivery.
• Documentation of processes/workflows including SOW/SLAs, etc.
Once the candidate has gained sufficient product experience and domain knowledge their role and responsibilities may extend to providing pre-sales support, training and requirement gathering with clients.
Education
• A technology/engineering related bachelor's degree or alternatively business-related bachelor's degree with experience of working in technology services environment.
Mandatory Candidate Requirements
• Native proficiency in spoken/written English with excellent communication skills.
• 3+ years' experience of working in a technology services related environment preferably in a client facing role.
• Strong communication skills – ability to be able to communicate, present and negotiate at both a technical and management level in customer facing role.
• Interpersonal skills in developing positive working relationships with both other employees and clients
• Excellent command of the English language - strong verbal and written skills
• Enthusiasm for new challenges, with very strong attention to detail
Desirable but not Mandatory Candidate Requirements
• Experience of working in an Agile software development environment.
• Analytical skills for troubleshooting problems, asking the right questions and finding answers that work.
• Ingenuity/innovation for using process/product knowledge and applying them to address specific service delivery problem.
• Working experience of APIs development, Web Services, Azure cloud platform & experience of DevOps processes and tools.
What about you?
• This is the most important part We want to retain and build on our existing collaborative and engaging culture, so we need the right people to join our team.
• Your personality is key - You need to be a natural relationship builder, highly personable, a great communicator and be able to offer support in any situation. Since our team has one of the highest Net Promoter Scores (NPS) worldwide we are looking to hire people that understand the importance of delivering the highest customer experience possible.
Working as part of our Global Product Authentication Service (GPAS) team, which delivers Brand Protection, Supply Chain Traceability, Consumer Engagement, and Sustainability Services through a versatile platform, you will be responsible for the delivery of a number of key service deliverables across our client base which include:
• Product & environment configuration for prospective and new clients.
• Monitoring of client mailboxes for delivery support requests
• Engagement with clients to clarify delivery support requests, execute and confirm their closure.
• Evaluating business processes and workflows and designing appropriate solutions for service delivery.
• Documentation of processes/workflows including SOW/SLAs, etc.
Once the candidate has gained sufficient product experience and domain knowledge their role and responsibilities may extend to providing pre-sales support, training and requirement gathering with clients.
Education
• A technology/engineering related bachelor's degree or alternatively business-related bachelor's degree with experience of working in technology services environment.
Mandatory Candidate Requirements
• Native proficiency in spoken/written English with excellent communication skills.
• 3+ years' experience of working in a technology services related environment preferably in a client facing role.
• Strong communication skills – ability to be able to communicate, present and negotiate at both a technical and management level in customer facing role.
• Interpersonal skills in developing positive working relationships with both other employees and clients
• Excellent command of the English language - strong verbal and written skills
• Enthusiasm for new challenges, with very strong attention to detail
Desirable but not Mandatory Candidate Requirements
• Experience of working in an Agile software development environment.
• Analytical skills for troubleshooting problems, asking the right questions and finding answers that work.
• Ingenuity/innovation for using process/product knowledge and applying them to address specific service delivery problem.
• Working experience of APIs development, Web Services, Azure cloud platform & experience of DevOps processes and tools.
What about you?
• This is the most important part We want to retain and build on our existing collaborative and engaging culture, so we need the right people to join our team.
• Your personality is key - You need to be a natural relationship builder, highly personable, a great communicator and be able to offer support in any situation. Since our team has one of the highest Net Promoter Scores (NPS) worldwide we are looking to hire people that understand the importance of delivering the highest customer experience possible.
Working as part of our Global Product Authentication Service (GPAS) team, which delivers Brand Protection, Supply Chain Traceability, Consumer Engagement, and Sustainability Services through a versatile platform, you will be responsible for the delivery of a number of key service deliverables across our client base which include:
• Product & environment configuration for prospective and new clients.
• Monitoring of client mailboxes for delivery support requests
• Engagement with clients to clarify delivery support requests, execute and confirm their closure.
• Evaluating business processes and workflows and designing appropriate solutions for service delivery.
• Documentation of processes/workflows including SOW/SLAs, etc.
Once the candidate has gained sufficient product experience and domain knowledge their role and responsibilities may extend to providing pre-sales support, training and requirement gathering with clients.
Education
• A technology/engineering related bachelor's degree or alternatively business-related bachelor's degree with experience of working in technology services environment.
Mandatory Candidate Requirements
• Native proficiency in spoken/written English with excellent communication skills.
• 3+ years' experience of working in a technology services related environment preferably in a client facing role.
• Strong communication skills – ability to be able to communicate, present and negotiate at both a technical and management level in customer facing role.
• Interpersonal skills in developing positive working relationships with both other employees and clients
• Excellent command of the English language - strong verbal and written skills
• Enthusiasm for new challenges, with very strong attention to detail
Desirable but not Mandatory Candidate Requirements
• Experience of working in an Agile software development environment.
• Analytical skills for troubleshooting problems, asking the right questions and finding answers that work.
• Ingenuity/innovation for using process/product knowledge and applying them to address specific service delivery problem.
• Working experience of APIs development, Web Services, Azure cloud platform & experience of DevOps processes and tools.
What about you?
• This is the most important part We want to retain and build on our existing collaborative and engaging culture, so we need the right people to join our team.
• Your personality is key - You need to be a natural relationship builder, highly personable, a great communicator and be able to offer support in any situation. Since our team has one of the highest Net Promoter Scores (NPS) worldwide we are looking to hire people that understand the importance of delivering the highest customer experience possible.
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