Implementation Architect - Dublin, County Dublin

About Chargebee · Chargebee is a leading provider of billing and monetization solutions, empowering businesses with recurring revenue models to streamline revenue and finance operations, capture actionable insights, and drive growth. · Chargebee is trusted by businesses of all si ...

Job description

About Chargebee

Chargebee is a leading provider of billing and monetization solutions, empowering businesses with recurring revenue models to streamline revenue and finance operations, capture actionable insights, and drive growth.

Chargebee is trusted by businesses of all sizes, including Zapier, LegalZoom, Lambda, Freshworks, DeepL, Condé Nast, and Pret a Manger, and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2.

With headquarters in North Bethesda, Maryland, our team members are based primarily in India, the U.S., and Europe.

About the Team

The Professional Services team partners with mid-market and enterprise customers to design, implement, and optimize scalable revenue operations using Chargebee. The team includes Implementation Consultants, Architects, and Delivery leaders across India, the U.S., and EMEA.

They work closely with Sales, Presales, Product, Customer Success, and strategic implementation partners to ensure architecturally sound deployments that reduce risk, accelerate time to value, and drive long-term customer success. The team is focused on delivery excellence, structured methodology, and continuous improvement of our engagement standards and implementation playbooks.

About the role

As an Implementation Architect, you will serve as the architectural owner for complex Chargebee implementations across enterprise and upper mid-market customers in EMEA. You will translate sophisticated business requirements into scalable, compliant, and extensible system designs across CRM, billing, tax, accounting, and revenue recognition ecosystems.

You will act as the technical authority on multi-system revenue stack implementations, guide customers through complex design decisions, and mentor Implementation Consultants to ensure high-quality delivery. Your leadership will reduce implementation risk, improve time to value, and influence both service methodology and product evolution.

What you'll do (role and responsibilities)

• Own end-to-end solution architecture for complex Chargebee implementations, ensuring coherence across CRM, billing, ERP, tax, and revenue recognition systems
• Lead executive-level customer design sessions to translate business use cases into scalable Chargebee-centric architectures
• Define implementation strategies, sequencing, timelines, and technical resource requirements for enterprise-grade solutions
• Serve as the primary escalation point for architectural, integration, and data migration challenges during delivery
• Provide hands-on architectural guidance and mentorship to Implementation Consultants to unblock complex accounts
• Partner with Sales and Presales on strategic deals to shape solution approaches, assess implementation risks, and strengthen enterprise deal confidence
• Design and advise on data migration strategies, system cutover planning, and API-based integration patterns
• Re-architect customer revenue stacks to leverage evolving Chargebee capabilities and best practices
• Collaborate with Product leadership to provide structured field feedback, influence roadmap decisions, and close adoption gaps
• Document architectural best practices, reusable patterns, and lessons learned to strengthen Chargebee's implementation methodology

What you'll bring (required skills and experience)

• 5+ years in a Solution Architecture, Implementation Architect, or senior technical consulting role within a SaaS product organization
• 3+ years working with subscription management or recurring revenue platforms like Chargebee Revenue Management or comparable subscription billing platforms
• Strong architectural experience across integrated revenue systems, including:
• CRM platforms (Salesforce, HubSpot)
• Self-service flows for B2C business models
• ERP and accounting systems (NetSuite, Intacct, QuickBooks Online)
• Tax and compliance solutions (Avalara, ASC 606 / revenue recognition)
• API integrations and iPaaS platforms (e.g., Workato, Zapier)
• Proven ability to translate business requirements into scalable system designs and articulate trade-offs between configuration, customization, and integrations
• Led executive-level technical design discussions, guiding non-technical stakeholders through complex architectural decisions
• Strong background in designing multi-system, integrated SaaS architectures
• Expertise in data migration strategies, system cutover planning, and event-driven workflows
• Ability to serve as the single source of truth for solution design and implementation strategy
• Bachelor's degree in Computer Science, Engineering, or related field
• Ability to work in the Dublin office at least two days per week
• Ability to travel up to 25% of the time based on business needs

Nice to have (preferred)

• Master's degree in Computer Science, Engineering, or related field
• Experience working with both B2B and B2C subscription models
• Exposure to enterprise and upper mid-market customers with complex compliance and scale requirements
• Experience collaborating with implementation partners on integrated, extensible solution delivery
• Track record of contributing to methodology development, best-practice documentation, or reusable architectural frameworks

Benefits we offer

At Chargebee, we believe that feeling supported is the foundation for doing great work. We offer a comprehensive benefits package designed to support your personal, financial, and professional growth and ensure you thrive in every aspect of your life. Our commitment to supporting our employees is universal, while our benefits are thoughtfully designed to meet the unique needs of each region. We offer comprehensive packages that generally include:

• Health & Wellness: Robust coverage and access to programs to support your physical and mental well-being.
• Financial Security: Initiatives to help you build long-term financial stability.
• Work-Life Balance: Flexible options and resources to help you thrive both professionally and personally.

Chargebee is an equal opportunity employer. At Chargebee, we believe that diversity of backgrounds, perspectives, and experiences is not a "good-to-have" but a "must-have" as it strengthens us as a company and as individuals. We are committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered to thrive.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity/expression, age, national origin, ancestry, caste, citizenship, physical or mental disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law.