Senior Hotel Receptionist - Kilkenny, Ireland - Hoban Hotel

Description

Position: Senior Hotel Receptionist (Full Time Permanent)

Location: Hoban Hotel Kilkenny

The Hoban Hotel Kilkenny is currently recruiting for a Senior Hotel Receptionist to join our wonderful team of hospitality professionals.

The Four Star Hoban Hotel is named after James Hoban, a pioneering architect who was born in Kilkenny in 1755 and went on to design and build America's White House. It has become a contemporary open plan space which is smart and comfortable while incorporating rich, deep colours paired with statement pieces like trendy light fixtures and bold patterns. Our 1801 Restaurant starts the morning off with a breakfast buffet that has something for everyone. We also serve brunch and lunch, offering the freshest and most sumptuous sweet treats, salads, soups and sandwiches. We've put a lot of thought into our new menu where everything is freshly made and cooked to order and has been designed to satisfy every palette. We source local produce which is fully traceable. The Hoban Hotel Kilkenny is situated among a proud and rich heritage with some of the most popular tourist attractions in Ireland. Kilkenny City Centre offers and original and eclectic mix of designer labels, high street names and independent shops. You'll never run out of things to do with so much on offer across Ireland's ancient east.

Your New Role

We are seeking an experienced hotel professional who is friendly, helpful and empathetic to the core. Working as part of a busy front office operation, this role is crucial for the everyday running of the hotel as it provides the link between all departments and is the main port of call for customers. You must have experience in a similar hotel position and have excellent communication and presentation skills. Must be a team player with the ability to multi-task and have a fine eye for detail.

Key Responsibilities:

• To take responsibility for the Front Office team in the absence of the Front Office Manager, to ensure that this department is delivering services to required standards at all times.
• To assist in the efficient running of the front office activities ensuring the highest standard of customer service
• Assist in managing, leading, and motivating the front office team.
• To carry out all front office duties whilst supporting the front office team.
• To assist with reservations for the hotel, ensuring all reservations are accepted, recorded, and confirmed in accordance with company policy and in an efficient, courteous, and professional fashion.
• To promote and sell the Hotel's facilities at all times
• To ensure billing is correctly done to the agreed standards
• To deal with any guest complaints, queries, and suggestions quickly and efficiently
• To make sure the highest standards of customer care are met at all times
• To assist in the management of staff ensuring company policy is adhered to at all times
• Maintaining procedures and implementing new procedures if / when necessary
• Dealing with guests and fellow colleagues on a constant daily basis
• To handle all departmental floats and safe deposits, maintaining high levels of security
• Effective communication with other employees to ensure the day-to-day business runs smoothly.

Ideally, we are looking for a candidate who will:

• At least 2 years experience working within a hotel reception
• Have experience working alongside a senior management team and will be comfortable achieving goals as part of this team.
• Demonstrate strong organisational skills and excellent customer service etiquette.
• Be professional in approach and capable of working on your own initiative

The nature of our industry means that this role will include a variety of shift & weekend work.

Just some of the benefits of working in our hotel;

• Great Place to Work Accredited
• Awarded 'Best Workplace in Ireland 2024'
• Awarded ' Best Workplace for Women in Ireland 2024'
• Awarded 'Best Employer in Irelands Ancient East' at the Failte Ireland Employer Excellence Awards 2023
• Excellent working environment
• Friends and family stayover specials
• Canteen facilities providing breakfast, lunch and dinners provided
• Flexible working hours
• We run annual charity events
• Excellent Hotel staff rates across Ireland, UK & Continental Europe
• Employee Assistance Programme
• Free Car Parking
• Training & Development opportunities
• Career progression opportunities

How to Apply

If you are interested in this position and would like to apply, please forward your CV through this website. We look forward to hearing from you

This is a great opportunity to join a hotel that is managed by PREM Group, one of Europe's leading hotel management company's. #progresswithPREM