Customer Service Representative - Dublin, Ireland - Rapport Guest Services

Description

Role Responsibility

Within this role you you will be:

• Acting as the main point of contact welcoming internal and external guests. Providing support for meetings & events.

• Proactively deal with any enquiries, in person, via the phone or email in a timely and professional manner.

• First line support for any IT and AV requirements within the client environment.

• Continually develop client knowledge and awareness of your clients and their guests.

• Maintain the necessary awareness of building operations & facilities to advise employees, guests and contractors.

• Check that adequate supplies of stationery are available, monitor stationery supplies, requesting new stocks

The Ideal Candidate

The ideal candidate will have/be:

• A minimum of one years' experience in a guest/client facing customer service environment. Ideally corporate or 4/5 star hotel.

• A highly organised individual with a can do attitude and passion for excellent customer service.

• A candidate who is happy working in a fast paced environment with a varied workload with swift changes in the day-to-day operations

• Strong communication skills and a good command of the English language, both verbal and written.

If this is you, then please apply