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- The Customer Success Manager is responsible for renewing contracts and growing spend commitment from within a Getty Images' customer base, comprised of French and German clients across Europe.
- You handle all aspects of the contract renewal process, from successful onboarding to ensuring adoption/usage/consumption, proactively solving issues, teeing up and completing the renewal/upgrade, and more.
- You will conduct customer performance reviews through discovery conversations, renewal negotiations and closure.
- You delight in deep discovery and solution-selling.
- Customer interactions and communicating is handled through web conferencing/telephone/email/ for all aspects of sales cycle, including price and contract quotations, solicitation, inquiries, negotiation, and problem resolution.
- Salesforce is used for entering orders, tracking, information gathering, troubleshooting, and research.
- Follows up on all assigned/designated contract renewal opportunities.
- Handles all aspects of the renewal process, from onboarding to contract and customer performance review through negotiations to closure.
- Works closely with product specialists and supporting departments in structuring and carrying out renewal contracts.
- Meets and exceeds quarterly sales quota for contract renewals.
- Negotiates contract terms that meet clients' needs yet increase efficiencies and revenue streams for Getty Images.
- Enters accurate customer and sales data into Salesforce and related systems.
- Experience consistently meeting or exceeding sales targets.
- Experience with enterprise/solution selling
- Ability to grow and lock in revenue of client base of assigned accounts.
- Skills to sell and upsell, growing customer retention and underpenetrated accounts.
- C1 Level or above in English and German
- Ability to grow the number of users/contacts and build rapport quickly to understand their business direction and short/medium-term needs.
- Experience developing accounts and finding opportunities to grow accounts within a sector.
- Demonstrate excellent time management and deep discovery skills to identify new and bigger solutions
- Ability to overcome objections of price and competition, problem-solving, and have persuasive presentation skills.
Customer Success Manager - Dublin, Ireland - Getty Images
Description
Customer Success Manager - English and German Speaker Dublin Hybrid PLEASE NOTE THAT C1 LEVEL OR ABOVE IN ENGLISH AND GERMAN (WRITTEN AND VERBAL) IS REQUIRED FOR THIS ROLEWho You Are:
Your Next Challenge:
What You'll Need: