Front Desk Manager - Kerry, Ireland - Cpl Resources - Cork

Description

Due to an internal promotion, our client, renowned a five star, luxury hotel in Killarney has an exciting opportunity for a Front Desk Manager to join their team.

Reporting to the Front Office Manager, you will be given the opportunity to both grow and develop a team of Receptionists, whilst also building your own career.

Role Details:
Salary will be up to €40,000 depending on experience Excellent pension (up to 10% employer contribution)

Employee discounts, training and career development, complimentary meals whilst on duty and up to 4 months accommodation (if applicable). 5 day roster (over 7 days) with 2 days off together (on most occasions) Key Responsibilities:
Supervise and assist the Reception team in carrying out daily duties Ensure the highest level of customer service to all hotel guests and potential customers Supervise and maintain standards in relation to guest communications including telephone calls, emails and other correspondence Support the training and development of new team members Solve any Opera or technical related issues Anticipate departmental needs to ensure the team are prepared for each shift Deal with any customer complaints Handle cash, credit card payments and general cashier duties as well as resolving any payment issues Ensure rosters are set and tasks are completed correctly by the team The successful candidate: Previous experience in a 4 or 5 star hotel Knowledge of OPERA is essential, and OPERA Cloud is an advantage Hospitality qualification is beneficial for this role Proven track record of leadership and excellent communication skills Strong attention to detail and a focus on providing high quality service Ability to stand during an entire shift Impeccable professional image and fluency of the English (both verbal and written) #CplCorkOS Skills: receptionist manager Opera