- Build and maintain relationship with customers and suppliers, whether internal or external
- Liaise with local Affiliates, Eli Lilly External Manufacturing Organisations, contract manufacturing sites, Eli Lilly Internal manufacturing sites and internal Supply Chain contacts
- Manage correspondence with customers/suppliers
- Ensure efficient information flow on orders, orders confirmation, shipping details and invoicing
- Receive orders and ensure timely order processing and fulfilment
- Co-ordinate logistics with contract manufacturing and toller plant sites and ship the goods as per specific country requirements
- Ensure timely invoicing to customers
- Ensure working procedures for customers are in place and up-to-date
- Maintain proper order files with defined relevant information
- Maintain customer contracts
- Has ownership of LOPs and can have ownership of MRDs, and/or supply agreements
- Performs regular inventory reconciliations
- Manage shopping carts and service POs
- Maintain the sales forecasting process and manage replenishment alerts in APO
- Follow-up on forecasts, demands and actions to be taken to maintain an accurate replenishment plan between end customer and plant sites
- Communicate and provide support under supply interruption (returns, recalls, allocation)
- Comply with Eli Lilly internal/external controls and policies, GMP/GDP regulations, OSSCE and HSE policies and procedures
- Perform monthly contract manufacturing stock reconciliation and participate in annual physical stock counts at contract manufacturers
- Ensure that shipments are made under approved terms and credit limits
- Identifies and may be involved in process improvement projects which improve customer service levels, improve product flows, minimise supply chain costs and improve asset management
- Develop and maintain excellent cross-company, cross-functional and multi-geographical relationships with key internal and external stakeholders
- Assistance on other projects as required
- A third level 8 degree qualification essential
- Procurement/Supply Chain/Logistics qualifications such as IIPMM, IPICS, APICS, again with relevant experience as per outlined will be an advantage
- Supply Chain, Customer Service, Logistics, Compliance or Operational experience.
- Good computer-based skills, particularly SAP or similar application and MS Office applications, especially MS Excel
- Able to work within a team and also work independently
- Pharma contract manufacturing and/or toll manufacturing experience
- Background in GMP/GDP compliance environment will be an advantage.
- Experience in a multi-national environment will be an advantage.
- Excellent planning and project management skills
- Analytical and problem solving skills
- Interpersonal, relationship building and influencing skills; ability to manage pressure and conflicting demands.
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Supply Chain Customer Service Associate - Kinsale, Ireland - Lilly
Description
We're looking for people who are determined to make life better for people around the world.
There is an opening for a Supply Chain Customer Service Associate reporting to the Eli Lilly Ireland Holdings Limited (IHL) Supply Chain Team Lead. This position is based in Eli Lilly, Kinsale.
This position is responsible for managing the customer relationship, including the customer service and distribution activities for suppliers, customers, co-marketing partners, intercompany toll manufacturing partners and Eli Lilly External Manufacturing organisations such as DPEM, API EM based in Europe and Asia.
Key Objectives/Deliverables:
Customer/Supplier Relationship
Order management and logistics
Replenishment
Internal Control & Reporting
Credit Management
Other
Qualifications:
Basic Requirements:
Additional Preferences:
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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