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    • Associate Technical Consultant - Cork - Zoom

    Zoom
    Zoom Cork

    2 months ago

    Full time
    Description

    What you can expect

    As an Associate Technical Consultant at Workvivo, your role involves supporting customers by addressing queries and troubleshooting technical issues. In particular you will provide technical expertise on Authentication (e.g. SSO) and User Provisioning (e.g. SCIM API). You will also build a repository of resources and become an expert on our platform. Additionally, you will represent the Voice of the Customer, sharing insights with the Product team for continual improvement. This is an entry-level associate level role ideal for recent graduates

    About the Team

    Workvivo, a digital experience platform under Zoom, enhances workplace culture and empowers remote employees. It is committed to customer satisfaction and improving working lives.

    Workvivo aims to drive results through its innovative approach, aligning with Zoom's mission to facilitate meaningful connections and modern collaboration.

    Responsibilities

    • Leading IT calls with our Customers' technical teams to set-up and configure Single Sign On & UserProvisioning

    • Being the technical point of contact for our Customers

    • Resolving customer queries in a professional and timely manner

    • Identifying trends in customer issues and communicate with the wider team

    • Empathizing with every aspect of the Customer journey, putting customers' needs first

    • Troubleshooting issues, reproducing defects and documenting bugs for our engineering teams

    • Communicating with customers and colleagues and resolve issues through email, chat or Zoom

    What we're looking for

    • Possess experience in a similar role or customer-facing role

    • Wield experience with SQL and experience writing SQL queries

    • Able to resolve customer queries in a professional and timely manner

    • Have experience with identifying trends in customer issues and knowledge-sharing with the wider team

    • Able to lead IT calls with our customers' technical teams to set up and configure SSO & User Provisioning

    • Be able to provide best in class support by communicating with empathy to drive issues to resolution

    • Be able to provide support and guidance to customers on Workvivo features and capabilities to drive high value

    • Be able to work proactively, anticipating customer questions and building trust

    Ways of Working
    Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

    Benefits
    As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

    About Us
    Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
    We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

    Our Commitment​

    At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.

    If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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