Service Desk Engineer - County Mayo, Ireland - Cpl

    Cpl
    Cpl County Mayo, Ireland

    Found in: beBee S2 IE - 1 week ago

    CPL background
    Description

    Service Desk Engineer – Co. Mayo/Hybrid

    Our client, a state agency focused on promoting safety on Irish roads has an exciting opportunity for a Service Desk Engineer to join their team. The main purpose of this role is to resolve internal technical support tickets (incidents, service requests etc.) and to resolve them in a timely manner that meets SLAs and to a high quality.

    This position is offered as an initial 6 month contract with the likelihood of extension and offers a great opportunity to develop a career within the Public Sector.

    Responsibilities:

    · Be the first point of contact for Staff seeking ICT technical assistance.

    · Troubleshoot ICT issues facing Staff and implement satisfactory solutions.

    · Provide second level support for Operating Systems.

    · Desktop and operating systems installation and support. This includes configuration of new user and desktop equipment when required and updating the Asset Management system.

    · Ensuring all Solutions / Knowledge base articles are updated on repeat incidents where users can self-serve in future.

    · Problem Management – Driving self-service options for your technology areas to reduce tickets.

    · Co-ordinate and work with technology third parties on support issues on behalf of the organization.

    · Train staff on current ICT systems

    · Participate in the development and implementation of relevant ICT related standards, policies and procedures as required and ensure adherence.

    Requirements:

    · A minimum of 3 years of experience in both remote and on-site support, working in a technical support/helpdesk environment

    · Experience of working with of Microsoft authentication including Office 365 authentication and administration is required.

    · Familiarity with Local and Azure Active directory and security groups required.

    · Experience working with Microsoft deployment tools is also a distinct advantage.

    · Experience troubleshooting using remote support tools and users an advantage.

    · Solid understanding of Networking protocols would be beneficial.

    · Experience in the management of Windows and Linux production environments is beneficial.

    · Familiarity of VMware virtualisation technology and environments is a plus.

    · Experience developing solutions using Microsoft Power Apps, Flow and / or BI would be beneficial.

    · A solid understanding of Microsoft Intune would be beneficial.

    · Experience supporting users remotely.

    · Good understanding and experience of ITIL framework

    · Experience using a helpdesk software solution.

    · Good troubleshooting skills and basic Network Troubleshooting experience.

    · Phone system and printer support experience.

    · Excellent Communication and Call Handling skills.

    Desirable but not essential:

    Certification/Experience in any of the following beneficial


    • Microsoft Specialist in W10.


    • MCP for Desktop or Server OS.


    • ITIL foundation level Certified at a minimum.

    If interested in learning more about this fantastic opportunity please forward your CV for consideration using the apply button