Service Desk Engineer - County Mayo, Ireland - Cpl
Description
Service Desk Engineer – Co. Mayo/Hybrid
Our client, a state agency focused on promoting safety on Irish roads has an exciting opportunity for a Service Desk Engineer to join their team. The main purpose of this role is to resolve internal technical support tickets (incidents, service requests etc.) and to resolve them in a timely manner that meets SLAs and to a high quality.
This position is offered as an initial 6 month contract with the likelihood of extension and offers a great opportunity to develop a career within the Public Sector.
Responsibilities:
· Be the first point of contact for Staff seeking ICT technical assistance.
· Troubleshoot ICT issues facing Staff and implement satisfactory solutions.
· Provide second level support for Operating Systems.
· Desktop and operating systems installation and support. This includes configuration of new user and desktop equipment when required and updating the Asset Management system.
· Ensuring all Solutions / Knowledge base articles are updated on repeat incidents where users can self-serve in future.
· Problem Management – Driving self-service options for your technology areas to reduce tickets.
· Co-ordinate and work with technology third parties on support issues on behalf of the organization.
· Train staff on current ICT systems
· Participate in the development and implementation of relevant ICT related standards, policies and procedures as required and ensure adherence.
Requirements:
· A minimum of 3 years of experience in both remote and on-site support, working in a technical support/helpdesk environment
· Experience of working with of Microsoft authentication including Office 365 authentication and administration is required.
· Familiarity with Local and Azure Active directory and security groups required.
· Experience working with Microsoft deployment tools is also a distinct advantage.
· Experience troubleshooting using remote support tools and users an advantage.
· Solid understanding of Networking protocols would be beneficial.
· Experience in the management of Windows and Linux production environments is beneficial.
· Familiarity of VMware virtualisation technology and environments is a plus.
· Experience developing solutions using Microsoft Power Apps, Flow and / or BI would be beneficial.
· A solid understanding of Microsoft Intune would be beneficial.
· Experience supporting users remotely.
· Good understanding and experience of ITIL framework
· Experience using a helpdesk software solution.
· Good troubleshooting skills and basic Network Troubleshooting experience.
· Phone system and printer support experience.
· Excellent Communication and Call Handling skills.
Desirable but not essential:
Certification/Experience in any of the following beneficial
• Microsoft Specialist in W10.
• MCP for Desktop or Server OS.
• ITIL foundation level Certified at a minimum.
If interested in learning more about this fantastic opportunity please forward your CV for consideration using the apply button