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    Team Manager - Cork, Ireland - Primark

    Primark
    Primark Cork, Ireland

    1 week ago

    Primark background
    Full time
    Description

    Job Description

    Team Manager

    To drive sales in your department while delivering a great customer experience and store environment. Collaborate with the store management team to support the daily running of the store and develop a high performing and engaged retail team.

    Reports to : Department Manager / Assistant Manager

    This role will:

    • Motivate and organise your team to provide exceptional store environment and customer experience while optimising sales.
    Key Responsibilities:

    Sales & Customer Experience
    • Use all available data to gain full knowledge of your section/department's performance to drive sales and meet targets
    • Manage stock file accuracy in your allocated section/department by using all available information
    • Drive improved availability in-store with a consistent focus on size and option control to meet customers' expectations
    • Responsible for commercial planning, period layout plans and planograms for your section/department
    • Support colleagues to create commercial and inspiring displays in your section/department which enhance the customer experience attracting footfall and sales
    • Carry out daily task allocation and daily rosters so that all Retail Assistants in your section/department are fully effective and engaged
    • Manage the Tills and Fitting Rooms area when required to provide a fast, friendly and efficient shopping experience that delivers our customer promise
    • Manage customer complaints and queries in the first instance with a view to resolving them in line with our customer promise, escalating where necessary to senior management
    People
    • Organise and guide Retail Assistants in your section/department with a focus on developing their skills and knowledge to provide a great customer experience
    • Motivate and engage the Retail Assistants in your team with an emphasis on employee experience, wellbeing, recognition and communication (Primark Way of Communicating)
    • Provide 'in the moment' coaching and training on the way of working with ongoing observation and feedback
    • Assist with recruitment, on-boarding and development of Retail Assistants to create a high performing and engaged team that consistently delivers against standards and policies
    • Support with Employee Relations queries with a view to resolving issues at the lowest possible level
    • Carry out performance management activities with Retail Assistants, including absence management
    • Communicate and promote Primark's ethical, environmental and charitable initiative 'Primark Cares'
    • Effectively manage the performance of your team through regular feedback to support a culture of continuous learning and improvement and to deliver great customer service
    • Leverage the performance and potential of your team by identifying and improving talent with regular feedback
    • Manage Workday effectively by responding to requests within timescales and activating system delegation to other managers in your absence
    Operations / Cost Control
    • Oversee gap ordering and review orders before they are placed for your section/department
    • Optimise stock levels to maximise sales in your section/department, through effective use of the Stock Replenishment System (PSR)
    • Manage all pricing in line with the Primark Pricing Principles guide, e.g. Monitor pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed
    • Assist the Store Manager with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility, including availability for emergency call outs.
    • Support the daily running of the store by adhering to all Primark's policies and procedures
    Skills & Experience
    • Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues
    • Strong service focus with experience of delivering excellent customer experience while maintaining high store standards
    • Good commercial awareness and understanding of local trading patterns
    • Ability to guide and support a team to achieve results
    Location: Cork (BR)

    Function

    Retail Management

    Job Type

    Employee - Permanent

    Country

    Republic of Ireland

    Job Profile

    Team Manager - Retail

    Time Type

    Full-Time

    Team Manager - Cork Area |

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