Retail Credit Specialist - Ireland - CMS Distribution

Description

The aims of the Credit Management Services department are:

• The provision of professional Risk Management to maximise sales whilst protecting the business from unnecessary commercial risks
• The timely collection of balances owing to the company to maximise profits and fund future sales
• Reviewing customer deductions to remove negative cash flow implication and risk to the business

Role Responsibilities

• Management of large value/volume high profile customers
• Proactively work high volume and/or high value customer deductions to remove negative cash flow implication and risk to the business
• Drive query resolution through close liaison with all other internal departments, customers and vendors as appropriate
• Effective communication with all customers through portals, email and phone
• Reconcilation & clear down of high volume accounts to reduce ageing
• Production of account status reports for overview to major stakeholders
• Some credit risk analysis to include review and interpretation of credit reports
• Some management of credit limits in line with credit policy & credit insurance policy guidelines
• Audit Claims from customers – review for payment or rejection
• Attend off-site meetings, as appropriate, for dispute resolution purposes
• Actively participate in recurring and special projects, as necessary
• Review and sign off as per authority matrix of PA's (Prior Approvals) relating to customer funding activity that may be internally funded by CMS, vendor funded or both
• Support the annual audits
• Ad hoc duties as assigned

Additional Responsibilities

• Intermediate to Advanced excel skills & good working knowledge of Outlook
• Numerate with an excellent ability to analyse large data sets
• Problem solving skills and thinking outside the box is a prerequisite
• Excellent organisational and time management skills is vital
• Accuracy and attention to detail are essential
• Ability to work as part of a hard working team to meet deadlines and targets
• SAP competency
• Passion and drive to exceed expectations on a daily basis
• Personal Growth Mindset
• Persistance & Perseverance
• Challenge the status quo

Skills & Personal Attributes Experience Education and Qualifications

CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.