Team Specialist, Premium Support
1 month ago
Job summary
The CS Team Specialist supports one or more internal CS services.This includes enabling the successful resolution of core customer-facing work,
- Provide consultative guidance for day-to-day case handling and approve losses for your service(s) and region(s).
- Act as Delivery's first line of escalate support and handle high severity/sensitivity cases
- Manage queues, triaging cases, and assigning ambassadors to work
- Maintain a deep knowledge in our policies and operations,
Job description
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