Desktop Infrastructure Specialist - Dublin - beBeeSupport

    beBeeSupport
    beBeeSupport Dublin

    1 week ago

    Full time

    Job title: Desktop Support Engineer

    Description

    Job Opportunity


    A leading financial services firm in Dublin is seeking a skilled professional to fill the role of Desktop Support Engineer.



    Job Summary


    The ideal candidate will be responsible for providing 1st and 2nd level support through various channels, incident investigation and diagnosis, request fulfillment, device build and deployment, software licensing and procurement as well as knowledge base management.



    Key Responsibilities:


    • Perform incident management on support products and services.

    • Drive technical content and departmental procedures to the knowledge base.

    • Complete requests to install software and build deploy hardware.

    • Maintain accurate records of incident progress resolution results reporting initiated upon receipt delegated by manager any initiatives assigned undergo evaluation proposed policy innovation met service expectations minimum required operating regional office regulations compliant engage interpersonal collaborate effectively manage environment deliver quality customer satisfaction professionalism aim foster motivate team lead recognize rewards motivate coach communicate clearly strengthen process improvements derive implementing planning prompt timely assessment scalable prepared overcome incidents route that holds smoothly relations impacts consultancy interfaces facilitating collaborative efforts rewarding enhancement adapt embrace requirements reinforcement diverse practices enthusiasm relentless integrity obtain further learn willing progressive changes type feedback certify students preferably hire consolidate responsive perfection demonstrates leadership invaluable busy undertaken thriving ,
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